Triage Specialist

Key Responsibilities

• Perform first-level analysis on real world run data
• Partner closely with Detective Engineers to learn and discover the root cause of an issue
• Partner closely with Triage Engineers to develop automated solutions
• Support the full issue lifecycle: identification, investigation, resolution, documentation, and reporting
• Accurately add metadata to the on road interventions (i.e. Root Cause Labels, Jira Linking, Comments)
• Effectively use Wayve’s proprietary tooling
• Investigate complex or ambiguous runs that require deeper analysis or resolution
• Participate in regular standups to address emerging concerns, assign priorities, and adapt to process changes
• Deliver actionable feedback on triage tooling and suggest improvements to enhance usability and speed
• Contribute to process improvement and maintain a high standard of safety, efficiency, and rigor
• Accurately validate Triage automation bots

Desirable

• Experience with issue tracking and configuration management (e.g., Jira, Confluence, Bitbucket)
• Familiarity with software development concepts: source control, requirements analysis, build pipelines
• Exposure to software release workflows and release testing practices
• Basic experience with scripting (e.g., Bash, Python)
• SQL/data analysis proficiency for deeper log review and trend analysis
• Experience with AV testing or robotics systems

About the role

The role is a full-time role based in Sunnyvale, CA (hybrid).

Pay

The reasonably estimated salary for this role ranges from $115,600 to $137,300, plus a competitive equity package.

Schedule

This role is a full-time role based in Sunnyvale, CA (hybrid).