Triage RN

This .80 FTE position is based at our Lino Lakes clinic with potential for coverage at our Roseville or Hugo clinics. The schedule is Monday, Tuesday, Wednesday, and Friday during daytime hours (start time between 7:45 AM – 8:30 AM and end time between 4:15 PM – 5:00 PM).

About the role

This position provides triage support for our clinic using protocols embedded in the electronic medical record, standing orders, and other resources. Responsibilities include:

• Assessing and addressing patient questions or needs upon arrival
• Conducting comprehensive assessments to establish and evaluate care plans
• Addressing changes in a patient’s condition
• Delegating nursing tasks when appropriate and supervising function or activity
• Creating and implementing dynamic teaching plans based on patient needs
• Serving as a resource for other staff

Responsibilities

Nursing Process

• Assessment: Accomplished through interviewing, observation, and/or nursing procedures to distinguish between normal and abnormal findings
• Problem Identification: Defines the impact of health problems on individuals and families
• Planning: Sets mutually acceptable goals with the nurse and all pertinent parties
• Implementation: Provides comprehensive nursing care following established policies, procedures, and standing orders
• Evaluation: Assesses and reassesses patient progress toward goal achievement

Performance Standards:

• Demonstrates clinical competence using the nursing process
• Implements nursing policies, procedures, and standing orders
• Provides emotional, intellectual, and psychological support to patients and families
• Documents accurately and completely

Consultation/Collaboration

• Shares information with the healthcare team
• Makes appropriate patient referrals
• Uses interdisciplinary resources to enhance clinical decision-making
• Ensures continuity among home, office, inpatient settings, and community
• Uses automated or manual systems to obtain patient information or schedule appointments

Care Coordination

• Uses health coaching techniques to develop individualized patient action plans
• Uses population management tools (e.g., registries) to identify high-risk patients and track their care
• Engages and educates patients and families to implement strategies for reaching health goals
• Identifies and secures patient services needed for care
• Informs and supports patients in making informed decisions and navigating the healthcare system

Education

• Patient/Family/Community: Partners with patients and families to identify needs, develop education plans, and make referrals
• Teaches techniques for prevention, self-care, or rehabilitation
• Evaluates the effectiveness of teaching
• Professional: Participates in patient care conferences, in-services, and educational programs to stay current on best practices

Leadership

• Role Modeling: Enhances nursing practice and professional conduct, demonstrates flexibility, and supports improvements in patient care
• Goal Determination/Achievement: Formulates and attains personal and professional goals aligned with organizational vision and values
• Decision-Making/Problem-Solving: Assesses and resolves problems, improves standards of practice, and communicates effectively
• Delegation: Delegates appropriately and holds self and others accountable for safe care delivery

Professionalism

• Acts as a patient advocate and maintains confidentiality
• Provides current health education about diagnostic and prescribed treatments
• Participates in professional conferences, workshops, and continuing education
• Utilizes research to improve patient care
• Remains accountable for efficient use of time, resources, and adherence to nursing standards

Organizational Behaviors

• Stays informed about departmental and organizational changes
• Provides honest, respectful, and constructive feedback
• Resolves problems collaboratively and constructively
• Shares job knowledge with new employees
• Prioritizes team goals over individual interests

Requirements

• Graduate of an accredited school of nursing
• Current RN licensure in Minnesota
• Current RN licensure in Wisconsin (within two months of hire)
• Current BLS certification for health professionals through the American Heart Association or Red Cross (in-person certification required; online certification is not acceptable)
• Strong written and oral communication skills

Qualifications

Preferred:

• One year of full-time employment as an RN
• Triage or care management experience within the last three years

About Us

At HealthPartners, we believe in the power of collaboration and inclusivity. As part of our team, you’ll work in an environment that encourages innovation, celebrates differences, and recognizes hard work. We are an integrated healthcare organization providing health insurance in six states and delivering high-quality care at over 90 locations, including hospitals and clinics in Minnesota and Wisconsin. Through HealthPartners Institute, we combine research and education to train medical professionals and conduct innovative research that improves lives globally. We are committed to increasing diversity and inclusion in our workplace, advancing health equity, and partnering with communities as advocates for change.

Benefits

As a HealthPartners colleague, we support your total well-being with a comprehensive range of benefits, including:

• Health, dental, and vision coverage
• Paid time off and flexible scheduling
• Retirement planning and savings options
• Continuous learning and professional development opportunities
• Support for work-life balance and overall well-being (physical, mental, emotional, and financial)