Triage RN

About the role

Perform clinical tasks related to assisting providers and other staff within the medical office.

Responsibilities

• Answers emergency triage phone lines in a professional, educated, respectful manner, appropriately representing the providers and practice at all times.
• Provides detailed documentation of all phone calls triaged from patients, representatives of patients, pharmacies, and other facilities following protocols and/or orders put forth by providers.
• Forwards all appropriate information, both emergency and non-emergent, to providers in a timely manner for review and action as necessary.
• Completes an initial review of all laboratory reports as well as any other ancillary testing results and forwards all information to providers and/or medical records in a timely manner, following protocols and/or orders put forth by providers.
• Performs in office testing as ordered by providers per protocol for medical office.
• Assists in triaging and educating patients within office prior to visit with providers.
• At times and when directed, may provide guidance and support to others while acting as a resource, trainer and/or preceptor.
• Completes other duties as assigned.

Qualifications

• Graduate of a Licensed Practical Nursing Program.
• Hold current Massachusetts License in Practical Nursing or Registered Nursing.
• Maintain current CPR certification.
• Previous experience in an internal medicine setting preferred.

Skills

• Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.

Pay & Schedule

Pay range: $32.00 - $46.52 per hour. Actual compensation determined based on seniority, education, training, relevant experience, certifications, geography, job responsibilities, or other applicable factors. Compensation may exceed base rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable and in accordance with law.

Work environment

Medical office environment. Provides direct care to patients including lifting, moving, and assisting. Regular standing, bending and walking.

Patient care provided for: Adolescent, Pediatric, Adult, Geriatric.