Triage RN

About the role

The RN, Triage at Chapters Health Team plays a crucial role in providing telephonic support to patients and families, ensuring they receive the care and information they need. This position is more than just a job; it's a mission to provide outstanding patient care and customer service.

Responsibilities

• Takes and manages phone calls, offering advice and education on patient needs.
• Ensures timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System’s services.
• Promotes and clearly explains the benefits of Chapters Health System’s services to clients.
• Gathers necessary information and required documentation from various sources to ensure complete and accurate patient information.
• Enters data accurately into information tracking systems, including the EMR, and documents patient/family contact information.
• Assists in finding solutions to callers' questions and coordinates in-person visits when needed.
• Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.
• Reports technical issues to leadership and resolves them within 30 minutes or reports to an IPU or Resource Center if unresolved.
• May be required to report to work during emergencies to ensure continuity of services.
• Performs other duties as assigned.

Qualifications

• Current Florida or multi-state license to practice as an RN, and ability to obtain a multi-state license within 30 days of hire.
• One (1) year nursing experience, preferably in hospice or hospital settings.
• Ability to apply for and obtain an RN license in Washington D.C. within 30 days of hire.
• Previous experience working with an EMR/EHR system.
• Effective communication skills in English (verbal and written), with bi-lingual Spanish skills preferred.
• Excellent critical decision-making and problem-solving skills.
• Strong patient service skills, including information seeking/probing, listening, understanding, and responding.
• Proficiency in computer operations and MS Office software applications.
• Able to manage emotional stress and work in a fast-paced environment.
• Available to work shifts to accommodate extended hours of operation as scheduled.

Skills

• Excellent critical decision-making and problem-solving skills.
• Strong patient service skills.
• Effective communication skills.
• Proficiency in computer operations and MS Office software applications.
• Ability to manage emotional stress and work in a fast-paced environment.

Benefits

• Professional development opportunities.
• Participation in community and professional organizations.
• Opportunities to share expertise with coworkers.
• Participation in Quality Assessment and Performance Improvement activities.

Pay

The pay range for this position is $32.69 - $51.08 per hour.

Schedule

Shifts to accommodate extended hours of operation as scheduled.