Triage Nurse

About the Role

Registered nurse who works as a telephone triage RN. Answers calls from numerous clients ranging from the general community to physician practice clients, managed care members, Home Care patients, and new and established patients requiring information. Performs health assessments using computerized guidelines. Provides general health information using approved references. May provide physician referrals and community service referrals as needed. Due to many client contracts, the RN must function in a multi-task environment.

Responsibilities

• Perform health assessments using computerized guidelines.
• Provide general health information using approved references.
• Provide physician referrals and community service referrals as needed.
• Operate effectively in a multi-task environment due to multiple client contracts.

Requirements

Required Qualifications

• Must be at least 18 years of age.
• Proof of highest level of education completed but not less than high school education or equivalent.
• Associates or Bachelor’s Degree in Nursing from an approved school.
• Current Arizona Registered Nurse License.
• Maintains current CPR Certification from the American Heart Association (Healthcare Provider) or other approved educational programs.
• Current Arizona Department of Public Safety fingerprint clearance card (new hires must complete the application process for this card before being released to their department, if applicable).
• Supervisory experience.
• Knowledge of Medical Assistant Point of care tests.
• Knowledge of telephone triage and medication refill protocols.
• Ability to effectively communicate in oral and written form.
• Understanding of computer systems, keyboard (typing 30 wpm), process design, and data management.
• Well-groomed, professional appearance.
• Mental and physical ability to perform essential job functions, with or without reasonable accommodation.
• Ability to lift, carry, pull, and push 50 pounds.
• Language proficiency in English, with excellent written and verbal fluency.

Preferred Qualifications

• 3 years' recent hospital or ambulatory experience as a triage nurse.
• Understanding of computer systems, process design, and data management.
• Previous Meditech experience or other related electronic records systems.
• Basic knowledge of system application implementation, enhancement, development, and support methods and practices.
• Knowledge of Schmitt-Thompson Clinical Content Triage or equivalent.

Contact: Traci Johns, 1600 S. 20th Ave., Safford, AZ 85546. Email: tjohns@mtgraham.org, Phone: (928) 651-4694