Triage Nurse

About the role

The Clinical Triage Nurse handles all incoming patient calls regarding clinical questions, patient education, prescription refills, and making required post-operative care follow-up calls. The role involves heavy patient interaction via phone and facilitating other clinical phone calls for providers, including hospital consults.

Responsibilities

• Handle incoming patient calls regarding clinical questions, prescription refills, and required post-operative follow-up calls.
• Accurately and efficiently document patient questions and concerns in the electronic medical record.
• Support patients and families as needed.
• Calmly handle difficult patients/families while maintaining a professional manner.
• Conduct patient education and training while maintaining current knowledge of pre- and post-operative instructions.
• Triage patients who need to be seen.
• Work-in patients per physician’s preferences and appropriately notify staff of work-in appointments.
• Ensure medical records are prepared and available for such appointments.
• Maintain current knowledge of each physician’s standing orders.
• Direct hospital consults to the correct physician while taking complete and accurate information to assist the physician.
• Handle other duties and special projects as assigned.

Requirements

License/Certifications

• RN licensure in good standing in the State of Ohio.
• CPR Certification – required after 6 months on the job.

Education, Experience & Knowledge

• High School Diploma or equivalent required.
• Diploma from an accredited school/college of nursing required.
• Minimum 1-year nursing experience required.
• Previous experience with Electronic Medical Record (EMR) software required.
• Attention to detail, timeliness, and strong organization skills required.
• Effective interpersonal and communication skills.
• Basic computer knowledge.
• Ability to communicate and articulate complex information simply.