Triage MA

Job Summary

The Division of Pediatric Pulmonary and Sleep Medicine at the University of Utah School of Medicine is seeking an experienced Medical Assistant to join their ambulatory clinical care operations as a Triage Medical Assistant.

Responsibilities

• Handle incoming medical calls; support patient care coordination by engaging with patients, families, clinical teams, and other stakeholders, conducting chart reviews, and problem-solving to address patient needs efficiently over the phone.
• Alert care providers to significant changes in patient conditions or other critical information.
• Place outbound calls, under physician direction, to relay results, reminders, and care instructions to patients and families.
• Process medication refill requests per division-specific protocol.
• Deliver patient education as directed and in line with Medical Assistant training, guidelines, care process models, and clinical guidelines.
• Aid providers and clinical staff with patient-related paperwork and other division-specific administrative functions as directed.
• Absorb and schedule high-priority or urgent patients as directed by providers.
• Review of provider schedules and assist with filling clinic openings working from a patient waitlist / priority list.
• Maintain provider generated patient waitlist.
• Absorb and schedule procedures, specifically bronchoscopies.
• Ensure strict adherence to patient privacy and confidentiality standards.
• Participate actively in customer service efforts and quality improvement initiatives.

Requirements

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system.
• Verifiable completion of one (1) of the following: State approved EMT course, One (1) year of Medical Assistant experience in an ambulatory care clinic or other healthcare setting, Medical Assisting education program, University Hospital Medical Assistant certification program.

Qualifications

• Proficiency in computer operations, including using Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Strong typing and data entry skills with accuracy and speed.
• Excellent verbal communication and customer service etiquette over the phone.
• Ability to troubleshoot basic technical issues and assist in problem-solving.