Telephone Triage MA-C (31076)

Position Purpose

Telephone Triage – Medical Assistant will be responsible for patient assessments; patient needs by responding to patients over the phone line, portal, or HIPAA compliant texting application. Collaborate with providers ensuring quality patient care in compliance with local, state, and federal regulations and accreditation standards.

Responsibilities/Duties/Functions/Tasks

• Maintains accurate and detailed documentation and follows patient privacy in accordance with HIPAA and company policies and procedures.
• Prioritizes work tasks and services and completes tasks in a timely manner.
• Maintains accurate, clear, and concise progress notes, problem lists, and medication lists.
• Communicates respectfully with staff, consultants, and patients.
• Serves as a clinical resource and professional role model for other staff.
• Performs other duties as assigned.

Qualifications

• Education: High school diploma or general equivalency diploma (GED), medical assistant diploma from an accredited vocational institution, or a college course in medical assisting.
• Experience: One (1) year triage experience preferred. (1-4 years MA experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Additional Qualifications: N/A

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.
• Patient-minded focus
• Team player

Equipment Operated

• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work Environment

This job operates in professional office environments.

Physical Requirements

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell.
• The employee must occasionally lift or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.