Triage Engagement and Solutions

About the role

The Triage Operations team at Latitude AI specializes in analyzing large datasets from comprehensive testing programs to identify, classify, and track vehicle performance issues and improvements. This role operates as a subject matter expert for multiple high-level team functions, leading engagement between internal and external teams, and developing tools and documentation to support the decision-making process for safety-critical issues.

Responsibilities

• Operate as a subject matter expert for multiple high-level team functions with minimal to no supervision, including developing and presenting metrics and reports to leadership.
• Independently utilize technical skills to identify areas of improvement across core operational processes, including software tooling development, process documentation, and team scope.
• Lead engagement between internal and external teams to identify and drive solutions for Triage support.
• Build and maintain tools that support Triage workflows, targeting operational efficiencies and data-driven analysis for reporting.
• Own the development of net new operational processes while communicating with internal management and external stakeholders to further support business operations.
• Lead alongside cross-functional stakeholders to continuously improve technical software layout development, operational procedures, and executive metric reporting.
• Work in an operational but fast-paced environment emphasizing attention to detail.
• Mentor and train team members in domain of expertise.

Requirements

• Bachelor’s degree with two years of employment experience required. In lieu of a Bachelor’s degree, an Associate’s degree with four years of employment experience or a High School Diploma/GED equivalent with six years of employment experience required.
• Ability to learn new software tools and technologies quickly.
• Strong experience using Atlassian products (Confluence/Jira).
• Excellent communication skills to work with other team members from cross-functional engineering teams.
• Thorough analytical skills to assess the cause, impact, and severity of issues while utilizing and developing detailed documentation.
• Strong attention to detail in working with cross-functional engineering teams.
• Willingness to quickly adapt to changes in process.
• Interest and desire to work in the development of advanced driver-assist systems (ADAS).

Qualifications

• Experience working with ADAS automation testing products.
• Strong Excel/Google Sheets experience.
• Experience working independently on complex problems.
• Experience working in an operations environment focused on improving both quality and time on task.
• Experience working in a software/IT, operational, or STEM environment.
• Experience using data visualization software such as Looker or Superset.
• Experience with technical writing.

Skills

• Technical writing
• Data visualization
• Software tooling development
• Process documentation
• Team scope
• Engagement with internal and external teams
• Tool maintenance
• Operational process improvement
• Executive metric reporting
• Attention to detail
• Adaptability

Benefits

This contract position offers an expected hourly pay range of $33.78 - $56.68/hour USD in California, with actual starting pay based on job-related factors. Latitude AI is an Equal Opportunity Employer committed to a culturally diverse workforce.

Pay

$33.78 - $56.68/hour USD

Schedule

Contract position lasting 12 months