Service Operations and Solutions Architect
Success Profile
What makes a successful Service Operations and Solutions Architect? Here are the top traits.
- Conceptual
- Proactive
- Problem-Solver
- Strategic
- Tech-Savvy
- Visual Thinker
Culture
Accomplish
Make a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare, while maintaining a healthy work-life balance.
Innovate
Foster a digital mindset to drive IT transformation across McKesson through our evolving data and technology tools.
Grow
Join a supportive environment where you can advance your career and develop both personally and professionally.
Benefits
- Coverage you can rely on- Medical, Dental, and Vision
- Health Spending Accounts
- Flexible Spending Accounts
- Benefits that go beyond your base pay- 401(k) (U.S.)
- Pension (Canada)
- Employee Stock Purchase Plan
- Mental Health Programs
- Flexible Schedules
- Paid Time Off
- Wellness Program
- Education Reimbursement
- Volunteer Opportunities
- Flexible Work Environment
- A culture powered by belonging
Responsibilities
Architect, design, and govern service operations and solutions across the full lifecycle: design, transition, operations, and continuous improvement. Write and review high-quality, efficient, and scalable code to support service automation, tooling, integrations, and operational improvements. Drive governance frameworks ensuring compliance with organizational policies, regulatory requirements, security standards, and industry best practices. Manage and optimize service and product portfolios, ensuring services are scalable, supportable, cost-effective, and business-aligned. Engage directly with customers, including senior leadership, to gather business requirements, provide technical consultation, and design tailored solutions. Lead the delivery and governance of multiple Statements of Work (SOWs) across large enterprise environments. Handle multiple applications and projects simultaneously, ensuring high-quality delivery, operational efficiency, and customer satisfaction. Define operational requirements (SLAs, OLAs, KPIs) and enforce standards across services. Represent service operations and solution architecture in governance boards, customer steering committees, and architecture review boards (ARBs). Lead operational readiness, service transition, capacity planning, and continual service improvement initiatives. Mentor technical teams on operational excellence, coding standards, service governance, and architectural best practices. 100% Telecommuting allowed from a home office anywhere in the U.S.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, Engineering or a related field and Seven (7) years of experience in IT service operations, service management, solution architecture or a related occupation.
- Experience must include (5) years in the following skills:
- Managing multiple applications and services concurrently in complex enterprise environments;
- ITSM frameworks (e.g., ITIL v4), governance models (e.g., COBIT, ISO 27001), and operational compliance standards;
- Cloud platforms (Azure, AWS, or GCP), hybrid environments, and service management tools (ServiceNow, Jira Service Management);
- Platform engineering, DevOps/SRE practices, and automation;
- Financial management for service portfolios and contract governance.
Offered Wage
$119,330 - $155,800/year
Contact
To apply, please send resumes to JobPostings@McKesson.com. Reference #: 002001.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
- McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
- McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
- McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!