Solutions Architect (Service Applications)

Key Responsibilities

• Perform gap assessments and formulate investment initiatives that align with business priorities.
• Collaborate with the Program Management Office (PMO) to develop roadmaps that reflect corporate priorities and resource balancing.
• Oversee and evolve the ServiceNow platform, serving as the Solution Architect for all IT-supporting products on the platform.
• Manage demand and drive project execution through effective prioritization, planning, vendor management, and oversight.
• Define and govern process, system, integration, policies, and data architectures for the ServiceNow ecosystem.
• Apply standard methodologies for defining business capabilities and managing vendors for implementation and ongoing support.
• Establish and lead a center of excellence for the ServiceNow platform, providing guidance, training, and support.
• Arcitect and implement integrated and automated processes that ensure platform efficiency and audit readiness.
• Ensure the platform meets 21 CFR Part 11, SOX, and GxP validation requirements, including documentation and audit trail integrity.
• Lead the evaluation and onboarding of new ServiceNow products and capabilities, conducting build vs. buy assessments.

Required Skills and Experience

• 7 years of proven experience leading a ServiceNow platform or development team with hands-on experience in ITSM, ITOM, and ITAM modules.
• 10 years of progressive responsibility in IT applications, with a minimum of 7 years of experience partnering with multiple business functions.
• 3 years of direct people management experience, including hiring, developing, and retaining technical talent.
• Ability to work in a cross-functional federated model and willingness to roll up sleeves as needed for team success.
• Experience in the Pharmaceutical industry and working in a GxP compliant environment is strongly preferred.