Triage Consultant

We need to output only HTML fragment, no html/body tags. Use

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only if posting has real specific content. Let's parse the posting: - Summary: includes description of role, remote, etc. Could be "About the role". We'll put that in

About the role

with

containing summary text. - Responsibilities: many bullet-like sentences. We'll put

Responsibilities

with

• each responsibility. - Qualifications: Master's degree requirement, background/drug screening. That's qualifications. Could be

  Qualifications

  with
  . - Knowledge, Skills And Abilities: could be

  Skills

  (or Knowledge, Skills And Abilities). We'll use

  Skills

  with list. - Physical Demands: maybe part of Requirements? Could be separate but not required. Could include under Requirements? The instruction: use sections for About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical Demands could go under Requirements (maybe). We'll include under Requirements. - Teleworking Permitted? Yes, Teleworking Details 100% Remote. That's maybe under Benefits? Not exactly. Could be under Benefits? Or maybe under Requirements? Could be under "Benefits"? Not exactly. Could be under "Pay"? Not. Could be under "Schedule"? Not. Could be under "About the role". We'll include in About the role paragraph. - Estimated Salary/Wage Up to USD $36.00/Hr. That's Pay. So we need a Pay section with that info. - Benefits: not mentioned explicitly. No benefits details. So we should NOT create Benefits section. - Schedule: not mentioned. So no Schedule section. - Requirements: we can include physical demands and maybe other requirements like ability to pass DoD Tier 1 suitability investigation within 30 days, etc. Also maybe "Ability to pass background and drug screening" is under Qualifications? Actually Qualifications includes Master's degree and background/drug screening. So Requirements could be physical demands and maybe other non-qualification requirements like ability to pass DoD Tier 1 suitability investigation, etc. We'll include those. Let's extract details: Summary paragraph: "AMERICAN HOSPITAL SERVICES GROUP, LLC Remote The Military OneSource contact center serves as the primary entry point for participant engagement across all program services. Triage Consultants play a critical role in assessing participant needs, determining eligibility and scope of services, and facilitating appropriate referrals or warm hand-offs to internal and external service providers. As the first point of contact, Triage Consultants ensure timely, accurate, and consistent delivery of information and access to resources, while maintaining a high standard of customer service and operational efficiency." We'll put that as About the role. Responsibilities list: - Provide Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services. - Assess participant needs through consultative interaction, determine eligibility and scope of services, and facilitate appropriate referrals or warm hand-offs to internal and external service providers. - Routing participants to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized Military OneSource resources. - Perform in accordance with established triage protocols, program policies, and performance requirements to deliver consistent, accurate, and timely support to participants. - Interactions shall be conducted in a professional, participant-focused manner and shall ensure efficient access to appropriate services without unnecessary delay or repetition of participant information. - Conduct participant intake and assess needs through consultative interaction - Determine eligibility and appropriate scope of services based on program guidelines - Provide accurate, current, and program-approved information to participants - Facilitate referrals and warm hand-offs to Military OneSource services, including Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources - Document participant interactions and case information in the Prime-designated system of record in accordance with program requirements - Ensure continuity of participant experience by minimizing delays and avoiding repetition of participant information during service transitions - Service shall be consultative in nature. Triage Consultants shall not provide clinical assessments, diagnosis, or treatment, and shall not engage in solicitation of any kind. - Conduct an initial needs assessment through a structured question-and-answer process to determine whether the participant’s situation is appropriate for Non-Medical Counseling or requires referral to other services. - Facilitate referral or warm hand-off to Non-Medical Counseling providers when the participant’s needs are within scope of NMC services - Provide appropriate referrals to clinical or emergency services when the participant’s needs exceed the scope of Non-Medical Counseling - Assist participants in accessing services through TRICARE, Military Treatment Facilities (MTFs), the Department of Veterans Affairs (VA), or other community-based resources, as applicable - Identify and provide alternative resource options for Guard and Reserve participants who may not have access to TRICARE or other healthcare coverage - Other duties as assigned We need to avoid duplicate lines. Some lines repeat similar content; we can keep unique ones but must preserve ALL substantive information; we cannot invent or summarize away detail. However we can combine similar statements? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." That suggests we should not omit any substantive info. But we can maybe keep each bullet as is, even if similar. However duplicates may be considered boilerplate? The instruction also says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Duplicated lines should be removed. So we need to deduplicate identical lines. There are some near-duplicates: "Provide Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services." and "Conduct participant intake and assess needs through consultative interaction" etc. They are not identical but similar. We'll keep them as separate if they add nuance. But we should remove exact duplicates. I see "Conduct participant intake and assess needs through consultative interaction" appears twice? Actually appears once in responsibilities list and again later? Let's check: In responsibilities list we have "Conduct participant intake and assess needs through consultative interaction" appears early after bullet list? Actually after the first set of responsibilities, there is a line: "Conduct participant intake and assess needs through consultative interaction". Then later "Determine eligibility and appropriate scope of services based on program guidelines". Then "Provide accurate, current, and program-approved information to participants". Then "Facilitate referrals and warm hand-offs to Military OneSource services, including Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources". Then "Document participant interactions and case information in the Prime-designated system of record in accordance with program requirements". Then "Ensure continuity of participant experience by minimizing delays and avoiding repetition of participant information during service transitions". Then "Service shall be consultative in nature. Triage Consultants shall not provide clinical assessments, diagnosis, or treatment, and shall not engage in solicitation of any kind." Then "Conduct an initial needs assessment through a structured question-and-answer process to determine whether the participant’s situation is appropriate for Non-Medical Counseling or requires referral to other services." Then "Facilitate referral or warm hand-off to Non-Medical Counseling providers when the participant’s needs are within scope of NMC services". Then "Provide appropriate referrals to clinical or emergency services when the participant’s needs exceed the scope of Non-Medical Counseling". Then "Assist participants in accessing services through TRICARE, Military Treatment Facilities (MTFs), the Department of Veterans Affairs (VA), or other community-based resources, as applicable". Then "Identify and provide alternative resource options for Guard and Reserve participants who may not have access to TRICARE or other healthcare coverage". Then "Other duties as assigned". We'll keep all these as separate
  • items. Now Qualifications: - Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling. - Successfully pass background and drug screening Also maybe "Ability to pass a DoD Tier 1 suitability investigation within 30 days of hire" is under Knowledge, Skills And Abilities? Actually it's listed under Knowledge, Skills And Abilities section: "Ability to pass a DoD Tier 1 suitability investigation within 30 days of hire". We'll treat that as Skills. Knowledge, Skills And Abilities list: - Possess strong customer service and communication skills appropriate for a contact center environment - Knowledge and understanding of military life, including the unique needs of service members and their families - Ability to assess participant needs and determine appropriate service pathways - Familiarity with contact center operations, including call handling, documentation, and performance expectations - Ability to pass a DoD Tier 1 suitability investigation within 30 days of hire Physical Demands: - Sufficient fine motor skill for use of computers, calculator with an ability to withstand repetitive keyboarding for extended periods of time - Visual, auditory and communication abilities sufficient to perform the essential functions of the job - Ability to kneel bend and twist at the waist on an occasional basis, - Ability to push, pull, carry and lift objects weighing up to 25 pounds on a regular basis and more on an occasional basis - Ability to travel by plane and safely operate a motor vehicle Teleworking Permitted? Yes Teleworking Details 100% Remote We'll include that in About the role maybe as a sentence. Pay: Estimated Salary/Wage Up to USD $36.00/Hr. Now we need to output HTML fragment with sections. We'll do:

    About the role

    ... summary plus telework info.

    Responsibilities

    • ...
    ...

    Requirements

    • Physical demands: Sufficient fine motor skill for use of computers, calculator with an ability to withstand repetitive keyboarding for extended periods of time
    ... etc.
    But we need to decide if we should separate physical demands as separate list items. We'll just list each physical demand as
  • . Also maybe include "Ability to travel by plane and safely operate a motor vehicle" as requirement. Now Qualifications:

    Qualifications

    • Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling.
    • Successfully pass background and drug screening
    Skills:

    Skills

    • Possess strong customer service and communication skills appropriate for a contact center environment
    • Knowledge and understanding of military life, including the unique needs of service members and their families
    • Ability to assess participant needs and determine appropriate service pathways
    • Familiarity with contact center operations, including call handling, documentation, and performance expectations
    • Ability to pass a DoD Tier 1 suitability investigation within 30 days of hire
    Pay:

    Pay

    Estimated Salary/Wage Up to USD $36.00/Hr.

    We should not include Benefits or Schedule sections. Now ensure we don't repeat job title as heading. Not included. Now output only HTML fragment. Let's craft the About the role paragraph: "AMERICAN HOSPITAL SERVICES GROUP, LLC Remote The Military OneSource contact center serves as the primary entry point for participant engagement across all program services. Triage Consultants play a critical role in assessing participant needs, determining eligibility and scope of services, and facilitating appropriate referrals or warm hand-offs to internal and external service providers. As the first point of contact, Triage Consultants ensure timely, accurate, and consistent delivery of information and access to resources, while maintaining a high standard of customer service and operational efficiency. Teleworking permitted: Yes, 100%