Triage Agent
About the role
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve. We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, you'd be a great addition to our team.
Responsibilities
- Drives a positive customer experience by building relationships and providing solutions to their needs.
- Completes serial and model verification as well as basic functionality testing to assist Repair Agents.
- Completes basic parts replacements.
- Completes final cleaning, unit preparation and verifies that repair units are ready to be shipped.
- Prepares and sets up units including removing product from shipping cartons and lifting onto test racks.
Requirements
- Able to stand and sit for long periods of time
- Able to lift weight up to 50 pounds with or without accommodation
- Able to work in a non-climate-controlled environment
Benefits
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
About Us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.