Triage Agent
About the role
The Triage Agent prepares customer electronic products for repair. Their responsibilities include basic part replacement, cleaning, and preparation for shipment. They prepare and set up units which includes removing product from shipping cartons and lifting onto test racks.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
Responsibilities
- Drives a positive customer experience by building relationships and providing solutions to their needs.
- Completes serial and model verification as well as basic functionality testing to assist Repair Agents.
- Completes basic parts replacements.
- Completes final cleaning, unit preparation and verifies that repair units are ready to be shipped.
Qualifications
- Able to stand and sit for long periods of time
- Able to lift weight up to 50 pounds with or without accommodation
- Able to work in a non-climate-controlled environment
Benefits
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.