Treatment Plan Coordinator (High Dollar/Full Arch Cases)

Pay: $25.00 - $35.00 per hour

About the role

The ideal candidate has extensive experience coordinating and closing large dental implant cases and can confidently navigate comprehensive treatment plans from consultation through case acceptance. You should understand the workflow, patient journey, financing process, and scheduling coordination associated with complex implant rehabilitation cases. This position requires a strong blend of sales ability, patient communication, organization, and dental knowledge.

Responsibilities

• Present and explain complex full arch and implant treatment plans to patients with confidence and professionalism
• Guide patients through financing options and payment arrangements
• Build trust and rapport with patients while addressing concerns and overcoming objections
• Coordinate scheduling for surgical and restorative phases of treatment
• Maintain detailed follow-up systems for pending treatment and unscheduled cases
• Work closely with doctors, clinical staff, and leadership to ensure a seamless patient experience
• Review insurance benefits, UCR fee schedules, and estimate patient financial responsibility
• Maintain accurate documentation and patient communication records
• Utilize CRM systems, spreadsheets, and practice management software to manage case flow and patient follow-up
• Support a high standard of customer service and patient satisfaction throughout the treatment process

Requirements

• Minimum 3 years of experience as a dental Treatment Plan Coordinator
• Minimum 1 year of experience coordinating and presenting full arch / AOX dental implant cases
• Proven track record of high case acceptance and production performance
• Strong understanding of implant workflows, treatment sequencing, and restorative timelines
• Experience discussing high-dollar treatment plans and financial arrangements
• Knowledge of dental insurance, ADA coding, and treatment presentation best practices
• Exceptional communication, organizational, and interpersonal skills
• Ability to handle sensitive financial conversations with empathy and professionalism
• Experience using dental practice management software and CRM systems
• Highly organized, proactive, and results-driven mindset

Qualifications

We’re looking for:

• A confident closer who can ethically guide patients toward treatment acceptance
• Someone who is motivated by goals, accountability, and growth
• A team player who collaborates well with both clinical and administrative teams
• A professional who remains calm, compassionate, and solution-oriented in challenging conversations
• An individual who values continuous learning and staying current with modern implant dentistry

Preferred Experience

• Full arch / AOX treatment planning
• Implant dentistry
• Multi-specialty dental practices
• High-volume case management
• Financing platforms and patient payment coordination
• Digital workflow and modern dental technology environments

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine, and printer)
• May occasionally lift and/or move between 10 and 25 pounds
• Specific vision abilities required include close vision and ability to adjust focus
• May need to travel to healthcare practices
• The noise level in the work environment is usually low to moderate