Treatment Plan Coordinator

Location: Quince Orchard Dental Care

At Quince Orchard Dental Care, clinical excellence starts with our team. We take pride in the meticulous care we provide to our patients. Our skills, expertise and professionalism are delivered in a personalized, comfortable atmosphere of empathy and mutual trust. Our dentists and support staff are dedicated to their continued education and professional development. Professional self-improvement goals, adding innovative and new techniques, and procuring the latest in technological advances in the dental industry are key contributors to our team’s excellence. Ultimately, this represents our commitment to administering world-class service to our valued patients.

Responsibilities

Primarily responsible for ensuring patients understand and schedule necessary treatment. Other responsibilities include but are not limited to:

• Coordinating communications between doctors and patients
• Helping to build and maintain a doctor/hygiene schedule
• Assisting with patient inquiries, including insurance questions
• Organizing and presenting patient treatment plans with financial obligations and obtaining patient agreement
• Assisting with general front office duties

Consultation Management

• Conduct patient consultation
• Calculate fees for treatment based on various fee schedules
• Assist patients with financing options, insurance questions, and treatment concerns
• Maintain and use tickler file and delayed treatment file
• Notify patients when pre-estimates come back and schedule appointments after making proper financial arrangements
• Prepare in advance treatment consent forms, including surgical, endodontic, and general consents
• Record chart entries from phone or in-person conversations when appropriate
• Manage doctor charts for treatment plans, treatment conferences, letters, and phone calls
• Prepare financial treatment plans and present plan options to patient at the end of their appointment
• Assist with consultation appointment as directed by doctor—for example, be in the room with the doctor and patient for all or part of the consultation appointment
• Make all financial arrangements with the patient after the doctor has left the consultation room

Patient Management

• If indicated, set up appointments for patients with specialists/general dentists; coordinate with the specialist’s/general dentist’s office; send explanatory letters, x-rays, study models, etc.
• Ensure the office knows exactly where the patient is “in the system” at all times (e.g., whether the patient has scheduled treatment, scheduled with a specialist/general dentist, deferred recommended treatment, etc.) and be aware of the next step and when it will occur
• Schedule patients for treatment at the appropriate time after the specialist/general dentist has completed treatment
• Take phone calls from patients or specialists/general dentists who have questions about treatment
• Meet with the doctor briefly on a daily basis to review the schedule, significant information, and systems items that need attention

Insurance

• Update insurance information on all patients at all times
• Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by the doctor
• Assist the insurance coordinator with posting correct treatment codes for billing insurance
• Verify patients' benefit eligibility and dental treatment history as needed

Inventory Management

• Monitor and ensure all dental office equipment is working properly

Office Participation

• Be an active participant in staff meetings
• Perform other tasks as assigned by the office manager

Requirements

• High school diploma
• Legible handwriting for communications
• Knowledge of dental software is a plus
• Office experience desired

Skills

• Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members, and the community
• Effective verbal skills to communicate with patients and staff
• Team player
• Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
• Conflict resolution experience
• Customer service or patient relations experience
• Quick response/accurate data entry
• Communicate all concerns to the Office Manager

Pay

Hourly rate: $26-$29 per hour

Schedule

• Monday - Thursday: 7:15 AM - 4:30 PM
• Friday: 7:00 AM - 2:30 PM

Benefits

• Guaranteed hourly rate
• Paid vacation & paid holidays
• 401k program with matching contributions
• Competitive health, dental, and vision plan (offered at 30 hours or more)
• Life insurance and disability insurance