Treatment Coordinator

Verber Dental Group is a well-established local dental health system dedicated to providing exceptional dental care to South Central Pennsylvania. With a focus on patient comfort and satisfaction, we offer a comprehensive range of dental services in a warm and welcoming environment.

About the role

We are seeking a Full-Time Treatment Coordinator to join our team and support our Valley Pediatric Dentistry offices in Carlisle and Mechanicsburg, PA. This vital role involves managing patient interactions, scheduling appointments, and performing administrative duties to ensure a welcoming and efficient experience for our patients.

Schedule

• Monday: 8:00 am - 5:00 pm (Carlisle Office)
• Tuesday: 7:00 am - 4:00 pm (Carlisle Office)
• Wednesday: Off
• Thursday: 8:00 am - 4:00 pm (Mechanicsburg Office)
• Friday: 7:00 am - 4:00 pm (Mechanicsburg Office)
• Possible shifts in Camp Hill office when coverage is needed

Responsibilities

• Patient Interaction
  • Greet and check-in/out patients and office guests with a friendly, professional demeanor.
  • Answer multi-line phones, promptly handle voice messages, and direct calls to the appropriate staff.
  • Verify patient and insurance information with high attention to detail and accuracy.
• Appointment Management
  • Schedule patient appointments accurately and efficiently, ensuring optimal timing and resource allocation.
  • Collect insurance co-pays, patient expenses, and past-due balances with accuracy and professionalism.
• Administrative Duties
  • Compile financial reports as needed to support practice operations.
  • Retrieve, distribute, and manage incoming faxes and communications.
  • Maintain patient confidentiality and adhere to HIPAA compliance guidelines.
• General Office Maintenance
  • Ensure cleanliness and organization of the front desk and waiting room areas for a professional and welcoming environment.
  • Receive and route documents, such as lab results and clinical correspondence, promptly and efficiently.
• Perform any additional duties as instructed by the Practice Administrator to support the overall efficiency of the office.

Requirements

• Exceptional customer service, organizational, and communication skills.
• Strong multitasking ability with high attention to detail.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• Ability to thrive in fast-paced, high-pressure environments and meet deadlines.
• Strong problem-solving skills with effective resolution implementation.
• Proficient in computer skills and able to learn new software.
• Compliance with OSHA, HIPAA, and Infection Control procedures.
• Child Abuse Clearance, Criminal Background Check, and FBI Fingerprinting as required.
• Willingness to travel between pediatric locations in Carlisle, Harrisburg, Camp Hill, and Mechanicsburg as needed.

Benefits

• Medical and Vision Insurance
• In-house Dental Coverage with $0 Premium
• 401(k) Plan with Generous Company Match
• Paid Time Off + Paid Holidays
• Quarterly Bonus Potential
• Life and Disability Insurance Options
• CE Reimbursements and Long-Term Growth Opportunities
• Monthly Employee Engagement Activities

Pay

$21.00-$24.50/hour