Treatment Coordinator

About the role

The Treatment Coordinator (TC) controls the new patient flow of the practice. The TC plays a vital role in customer relations and service. The Treatment coordinator's goal is to capture new patients and retain the existing patients through quality customer care. This is a position where you will be selling Orthodontic treatments and services to clients who have come into the clinic for treatment consultations. You must be an energetic individual with the ability to understand all aspects of the treatment plan and explain it to the patient.

Responsibilities

• Ensure the new patient/parent/guardian understands the treatment.
• Presents the fees for services and provides payment options to the client.
• Conveys a positive image of the practice.

Requirements

• Must have the ability to work well with the public.
• Excellent verbal and written communication skills are required.
• Excellent attention to detail
• Ability to multitask.
• Must have the drive to succeed in sales and to meet goals
• Excellent time management skills
• Exceptional customer service skills
• Computer literacy
• Works independently and anticipates team and doctor needs
• Respectful to fellow team members, patients, and the Doctor
• Genuinely nice and kind

Benefits

• Welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.
• Competitive pay, career growth opportunities, talented and motivated team who care about each other, our mission, and our patients.
• Flexible health and insurance options, including employer-paid pre-tax Health Savings Account, Employee Assistance Program, and complimentary dental and orthodontic treatments that help you and your family stay on track.
• Paid time off and holiday pay.
• Industry-leading 401K retirement plan with matching company contributions.

This position will travel to our office in Waynesville.