Treatment Coordinator

About the role

A Dental Treatment Coordinator is needed to assist our office with excellent organizational and administrative skills. The ideal candidate is compassionate, discreet, and possesses superb time management and record-keeping skills. This role contributes to the efficient day-to-day administration of the healthcare facility and requires working comfortably under pressure while multi-tasking in a fast-paced environment.

Responsibilities

• Be present during consultation exams to understand patient treatment needs.
• Handle objections to proposed treatment.
• Present case fees and financial options to patients to facilitate treatment decisions.
• Present or co-present the treatment plan and consent.
• Educate patients regarding their dental benefits.
• Determine dental benefit eligibility, limitations, and payment estimates to facilitate financial arrangements.
• Ensure patients are up to date on their financial obligations.
• Verify treatment plans, estimates, and insurance information are accurate before scheduling treatment.
• Submit and track dental insurance pre-authorizations and predeterminations.
• Coordinate with medical insurance carriers for hospital-based treatment requiring medical pre-authorizations.
• Perform regular front office duties: answering phones, scheduling patients, checking patients in and out, collecting payments, and assisting with daily office operations.

Requirements

• Minimum of 3 years of experience in a Dental Office.
• Previous experience as a Dental Treatment Coordinator.
• Strong knowledge of dental procedures and terminology (Oral Surgery is a plus).
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multitask.
• Strong organizational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills.
• Passionate about healthcare excellence.
• Foster a positive, respectful, and drama-free work environment by collaborating with the entire team.
• Demonstrate a positive attitude, accountability, reliability, and willingness to help wherever needed.

Special Requirements

• Working on-site is essential to the function of this position.
• Must be able to stand up to 80% of the time at minimum.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding; may lift up to 25 lbs.

Schedule

Monday – Friday, day shift. Must be local and able to commute daily.

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Referral Program