Treatment Coordinator

Apply Job Type Full-time Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve. We are looking for team members who are passionate about high-quality care and align with our Core Values: AccountabilityContinuous ImprovementInclusionIntegrityRespectTeamworkTransparency If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply. Job Description As a Treatment Coordinator, you will be providing support to our patients in their orthodontic journey. You will be responsible for communicating with patients and their family members to ensure that they understand their treatment plans and any changes that may occur. Tasks Include But Are Not Limited To Consult with patients to understand their oral health history, concerns, and objectives.Explain the treatment plan, address patient concerns, and answer any questions.Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements.Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.Manage and maintain the payment options and policies for patients.Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.Track patient accounts receivable and outstanding balances to ensure timely payment.Assist in Practice’s collections protocol for all outstanding balances.Introduce new patients to the practice by going over health history, explaining the doctor’s examination and describing any other features about the practice that should be highlighted.Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.Updating TC Spreadsheet on a daily basisConducting Dialing outbound calls to patients. (Welcome calls, Lost Cases, Denials etc.)Greet and check patients in and out before and after treatment.Participate in Marketing eventsCash HandlingAnswer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.Responsible in helping to maintain a clean/sanitized clinic/office area.Other tasks as assigned. Requirements High school degree or GED equivalent3 years of customer service experience2 years of sales experience1 year of Treatment Coordinating experienceKnowledge of medical terms and practicesProficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)Excellent problem solving and de-escalation skillsExcellent written and verbal communication skillsBilingual - Spanish Working Hours/ Location: Monday – Wednesday 8:45am – 5:00pmThursday & Friday 6:45am – 3:00pm2 Saturdays per monthTwo 9:45 am to 6:00 pm shifts per monthTravel availability to our Homewood and Merrillville clinics for coverageFull time Benefits (for Our Full-time Employees) Paid TrainingTravel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)Clinical BonusesPaid Time OffHoliday PayMedical, Dental, Vision, and Life InsuranceAccident InsuranceShort-Term DisabilityLong-Term DisabilityEmployee Assistance ProgramHealth Savings AccountDependent Care Account401(k) and matchingPet InsuranceTuition Assistance ProgramIdentity Theft ProtectionMetLife Met Law Legal InsuranceTransit Reimbursement - Commuter AccountFree and discounted Orthodontic Treatments Salary Description Pay: $19.00 - $26.00