Treatment Advocate (Full-time)

AAC offers a progressive culture that values work/life balance, invests in education, and fosters trust and respect for all individuals. Exceptional compensation and strong benefits include 401K, medical, dental, vision, and life insurance. Join a team dedicated to providing quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders, empowering patients and their families toward recovery and optimal wellness.

About the role

The Treatment Advocate (TA) observes clients’ daily activities and assists in their recovery by collaborating with the treatment team and providing service coordination. The TA also operates a company vehicle to transport clients and facility visitors, ensuring comprehensive care and support throughout the recovery process.

Responsibilities

• Welcome new patients and assist with orientation of programming schedule and rules.
• Conduct patient belongings search upon admission.
• Complete safety rounds and security checks.
• Coordinate patient’s daily schedule, including treatment meetings, behavior interventions, and general observation of behavior and participation.
• Provide support and encouragement to patients, promoting participation in group, individual, and family counseling services.
• Support clinical and nursing services as assigned.
• Participate in weekly treatment team meetings and program staff meetings.
• Ensure all documentation meets contract, licensure, accreditation, and AAC’s documentation policy guidelines in a timely manner.
• Communicate efficiently with other departments to ensure optimal patient care.
• Provide supportive services to outpatient and inpatient adult populations.
• Identify and report potentially harmful situations to the Clinical Manager and/or CEO.
• Understand and abide by State Department standards, facility accreditation, and AAC’s policies and procedures.
• Adhere to company code of ethics and maintain professional boundaries with patients.
• Respect patient rights and address unique recovery needs.
• Communicate professionally with staff, patients, and families both verbally and in writing.
• Maintain dependability, adaptability, and confidentiality of patient and company information.
• Abide by HIPAA and 42 CFR Part 2 guidelines.
• Assist in monitoring and managing the patient community as a therapeutic milieu.
• Intervene in crisis situations to de-escalate and resolve conflicts.
• Comply with local traffic regulations, report delays or accidents, and ensure safe transport of clients.
• Load and unload passenger baggage, perform miscellaneous errands (e.g., store runs, mail handling), and make overnight or extended trips requiring irregular hours.
• Maintain vehicle cleanliness, polish, and operating condition.
• Greet clients professionally during transport, assist them in entering and leaving the vehicle, and answer questions to help orient them before arrival at the facility.
• Perform other tasks as assigned by the direct supervisor within the scope of practice.

Requirements

• High school diploma or GED from an accredited institution (Associate’s or Bachelor’s Degree in Behavioral Sciences preferred).
• Valid Driver’s License with an insurable driving record.
• Working knowledge of vehicle safety and control systems.
• Minimum of 1 year of experience in a behavioral healthcare field preferred.
• Knowledge of electronic health record software and documentation preferred.
• Ability to read, write, interpret written information, type documentation, present information to groups, and participate in meetings.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to work overtime, weekends, holidays, and flexible hours.

Benefits

• 401K retirement plan
• Medical, dental, vision, and life insurance

Physical Requirements

• Ability to sit, use hands and fingers, talk, hear, and smell continually.
• Ability to stand, walk, and reach frequently.
• Ability to climb or balance, stoop, kneel, or crouch occasionally.
• Ability to frequently lift and carry up to 10 lbs. and occasionally lift and carry up to 25 lbs.
• Close vision required for computer work, reading documents, and operating office equipment.
• Distance vision required for driving.
• Work environment is indoors and climate-controlled, with occasional exposure to outdoor weather conditions.
• Moderate noise levels typical of an office, household, or light traffic environment.