Treatment Advocate (Full-time 3p-11:30p)

Company Summary

Here at AAC, we have a progressive culture; we listen to your ideas, value work/life balance, invest in education, and foster trust and respect for all individuals. Our mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co‑occurring mental health disorders. We empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

About the Role

The Treatment Advocate (TA) observes clients’ daily activities and assists in their recovery. The TA collaborates with the treatment team, assists with service coordination, and operates the company vehicle to transport clients and facility visitors.

Responsibilities

• Welcome new patients and assist with orientation of programming schedule and rules.
• Conduct patient belongings searches upon admission.
• Complete safety rounds and security checks.
• Coordinate patients’ daily schedules, including treatment meetings, behavior interventions, and observation of participation.
• Provide support and encouragement to patients and encourage participation in group, individual, and family counseling services.
• Support clinical and nursing services as assigned.
• Participate in weekly treatment team meetings and program staff meetings.
• Ensure documentation meets contract, licensure, accreditation, and standards in a timely manner per AAC’s documentation policy.
• Communicate efficiently with other departments to ensure optimal patient care.
• Provide supportive services to outpatient and inpatient adult populations.
• Identify potentially harmful situations and report safety concerns to the Clinical Manager and/or CEO.
• Adhere to state department standards, facility accreditation, AAC policies, and professional ethics, maintaining appropriate boundaries.
• Respect patient rights and understand unique recovery needs.
• Use excellent written and verbal communication with staff, patients, and families.
• Demonstrate dependability, adaptability, and maintain confidentiality of patient and company information.
• Comply with HIPAA and 42 CFR Part 2 guidelines.
• Assist in monitoring and managing the patient community as a therapeutic milieu.
• Intervene in crisis situations to de‑escalate and resolve emergencies.
• Follow local traffic regulations; report delays or accidents.
• Load or unload baggage or express checked items for passengers.
• Perform miscellaneous errands such as store runs for patients and mail handling.
• Make overnight drives and extended trips requiring irregular hours.
• Keep the vehicle clean, polished, and in operating condition.
• During transports, greet clients professionally, make them feel welcomed, assist with entry and exit, and answer questions to orient them before arrival.
• Perform other tasks as assigned by the direct supervisor within scope of practice.

Education & Experience

• High school diploma or GED required (accredited institution).
• Associate’s or Bachelor’s degree preferred in Behavioral Sciences (social sciences, human services, counseling, or psychology).
• Valid driver’s license with an insurable driving record.
• Working knowledge of vehicle safety and control systems.
• Minimum of 1 year experience in a behavioral healthcare field preferred.
• Experience with electronic health record software and documentation preferred.
• Ability to read, write, interpret written information, type documentation, present to groups, and participate in meetings.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Willingness to work overtime, weekends, holidays, and flexible hours.

Physical Requirements

• Ability to sit, use hands and fingers, talk, hear, and smell continually.
• Ability to stand, walk, and reach frequently.
• Ability to climb or balance, stoop, kneel, or crouch occasionally.
• Frequent lifting and carrying up to 10 lb.; occasional lifting up to 25 lb.
• Close vision required for computer monitors, reading documents, and operating copy/fax machines.
• Distance vision required for driving an automobile.
• Work environment: indoor, climate‑controlled; occasional exposure to outdoor weather.
• Moderate noise levels typical of an office, household appliances, and light‑traffic driving.

Benefits

• Competitive compensation.
• 401(k) retirement plan.
• Medical, dental, vision, and life insurance.

Schedule

Work days: Sunday, Monday, Thursday, Friday, Saturday from 3:00 pm to 11:30 pm. Must be able to work overtime, weekends, holidays, and flexible hours as needed.