Treatment Advocate (FT 3p-11:30p)

AAC offers a progressive culture that values work/life balance, invests in education, and fosters trust and respect for all individuals. Exceptional compensation and strong benefits include 401K, medical, dental, vision, and life insurance. Join a team dedicated to providing quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders.

About the role

The Treatment Advocate (TA) observes clients’ daily activities and assists in their recovery by collaborating with the treatment team and coordinating services for patients. The role includes transporting clients and facility visitors, performing blood draws, and supporting clinical and nursing services.

Responsibilities

• Welcome new patients and assist with orientation of programming schedule and rules.
• Conduct patient belongings searches upon admission.
• Complete safety rounds and security checks.
• Coordinate patients’ daily schedules, including treatment meetings, behavior interventions, and general observation of behavior and participation.
• Provide support and encouragement to patients, promoting participation in group, individual, and family counseling services.
• Support clinical and nursing services as assigned.
• Participate in weekly treatment team and program staff meetings.
• Ensure timely and accurate documentation in compliance with contract, licensure, accreditation, and AAC’s policy guidelines.
• Communicate efficiently with other departments to ensure optimal patient care.
• Provide supportive services to outpatient and inpatient adult populations.
• Identify and report potentially harmful situations to the Clinical Manager and/or CEO.
• Adhere to State Department standards, facility accreditation, and AAC’s policies and procedures.
• Maintain professional boundaries and respect patient rights, understanding their unique recovery needs.
• Demonstrate dependability, adaptability, and excellent professional communication skills.
• Maintain confidentiality of patient and company information in compliance with HIPAA and 42 CFR Part 2 guidelines.
• Assist in monitoring and managing the patient community as a therapeutic milieu.
• Intervene in crisis situations to de-escalate and resolve conflicts.
• Operate company vehicles to transport clients and facility visitors, complying with local traffic regulations and reporting delays or accidents.
• Load and unload passenger baggage, perform miscellaneous errands (e.g., store runs, mail handling), and make overnight or extended trips requiring irregular hours.
• Maintain vehicle cleanliness and operating condition.
• Greet clients professionally during transport, assist with entry and exit, and answer questions to help orient them before arrival at the facility.
• Perform laboratory procedures, including blood draws, according to lab policies and standard operating procedures with minimal patient discomfort.
• Complete other tasks as assigned by the direct supervisor within the scope of practice.

Requirements

• High school diploma or GED from an accredited institution (Associate’s or Bachelor’s Degree in Behavioral Sciences preferred).
• Certified Phlebotomy Technician (CPT/PBT) licensure, up to date and current on the first day of employment (preferred).
• Valid Driver’s License with an insurable driving record.
• Working knowledge of vehicle safety and control systems.
• Minimum of 1 year of experience in a behavioral healthcare field (preferred).
• Knowledge of electronic health record software and documentation (preferred).
• Proficiency in reading, writing, interpreting written information, typing documentation, and presenting information to groups.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to work overtime, weekends, holidays, and flexible hours.

Physical Requirements

• Ability to sit, use hands and fingers, talk, hear, and smell continually.
• Ability to stand, walk, and reach frequently.
• Ability to climb or balance, stoop, kneel, or crouch occasionally.
• Ability to frequently lift and carry up to 10 lbs. and occasionally lift and carry up to 25 lbs.
• Close vision required for computer work, reading documents, and operating office equipment.
• Distance vision required for driving (if applicable).
• Work environment is primarily indoors and climate-controlled, with occasional exposure to outdoor weather conditions.
• Moderate noise levels typical of an office, household, or light traffic environment.

Pay

The reasonable estimate of the pay range for this position is $20 - $23 per hour. Actual compensation within this range will depend on the candidate’s skills, experience, education, and relevant qualifications. Placement within the upper portion of the range is reserved for candidates with several years of directly related experience or exceptional expertise.