Treatment Advocate (3p-11:30p)

Duties and Responsibilities

• Welcomes new patients, assists with orientation of programming schedule and rules.
• Completes safety rounds and security checks.
• Participates in coordination of patient’s daily schedule including treatment meetings, behavior interventions, and overall general observation of behavior and level of participation.
• Provides support and encouragement to patients.
• Supports and encourages patient participation in group, individual, and family counseling services.
• Supports clinical and nursing services of patients as assigned.
• Attends weekly treatment team meeting and program staff meetings.
• Ensures that all documentation necessary meet contract, licensure, accreditation and standards for services in a timely manner following the AAC’s documentation policy guidelines.
• Communicates efficiently with other departments to ensure the best care for patient.
• Provides supportive services to outpatient and inpatient adult population.
• Identifies situations which may be potentially harmful to patients and reports any patient or safety concerns to Clinical Manager and/or CEO.
• Understands and abides by State Department standards, facility accreditation, AAC’s policy and procedures.
• Maintains professional boundaries with patients at all times.
• Respects patient rights as well as understanding of patients’ unique recovery needs.
• Communicates with all staff, patients, and families using excellent professional written and verbal skills.
• Demonstrates dependability and adaptability with patients and staff.
• Maintains confidentiality of patient and company information.
• Abides by the standards of HIPAA and 42 CFR Part 2 guidelines.
• Affords supportive services to the patient community as a therapeutic milieu.
• Intervenes in crisis situations to deescalate and resolve crises.
• Complies with local traffic regulations and reports delays or accidents.
• Loads or unloads baggage or express checked by passengers in baggage compartment.
• Performs miscellaneous errands such as store runs for patients, mail to and from post office.
• Makes overnight drives and extended trips requiring irregular hours.
• Keeps vehicle clean, polished, and in operating condition.
• During all transports, meets and greets all clients in a professional and polite demeanor. Assists passengers to enter and leave car. Answers any questions that new clients may have during transport to help orientate them before arriving at facility.

Education/Experience

• High school diploma or GED required from an accredited institution.
• Associates or Bachelor’s Degree preferred in Behavioral Sciences (social sciences, human services, counseling or psychology).
• Valid Driver’s License required with insurable driving record.
• Minimum of 1 year experience in a behavioral healthcare field preferred.
• Knowledge of utilizing electronic health record software and documentation preferred.

Physical Requirements

• Ability to sit, use hands and fingers, talk or hear, and smell continually.
• Ability to stand, walk and reach frequently.
• Ability to climb or balance, stoop, kneel, or crouch occasionally.
• Ability to frequently lift and carry up to 10 lbs. and occasionally lift and carry up to 25 lbs.
• Close vision required to see computer monitor, read documents, and operate copy and fax machine.
• Distance vision required to drive an automobile, if driving is a requirement of the job.
• Work environment is indoors and climate controlled.
• Occasionally exposed to outdoor weather conditions.
• Moderate noise levels as found in a business office with computer printers, households with TVs and dishwashers, and driving light traffic.