Treasury Services Support Specialist

About the role

First Community Bank is dedicated to improving the communities where we live and work. Employees can make an impact through company‑sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. With over 60 locations in four states, the bank offers personal service rooted in community knowledge.

The Treasury Services Support Specialist supports internal and external customers associated with all non‑credit commercial products, including business deposits, Digital Business Banking, merchant services, and treasury services operational functions as assigned. The role provides technical assistance for all Treasury Services products and services.

Responsibilities

• Maintain customer records and archive documentation related to Digital Business Banking, ACH origination, Remote Deposit Capture, online wire transfers, Positive Pay, lockbox, account reconciliation, Merchant Services, and other Commercial/Treasury Services products.
• Provide customer service assistance by phone or email for Digital Business Banking, Xpress Banking, and support Bill Pay.
• Meet service level expectations for setup and training while maintaining close attention to detail.
• Perform in‑person customer service at client locations for certain implementation and setup opportunities.
• Research problems, use sound judgment to correct issues, and keep Treasury Services management informed.
• Submit service tickets to process temporary or permanent increases based on customer needs, handling all customer and internal bank inquiries and archiving necessary documentation.
• Provide information and assistance to customers, Treasury Services Representatives, and market staff, supporting total relationship management and promoting additional services.
• Assist with fraud alert monitoring for ACH origination and online wire transfers.
• Apply proper operational, internal, and regulatory procedures for Treasury Services and commercial products.
• Support market staff by ensuring periodic reviews are completed, verifying documentation accuracy, updating systems, and archiving necessary documentation.
• Participate in special projects related to Commercial/Treasury Services or other operational initiatives.
• Complete assigned training within expected timeframes.
• Uphold First Community Bank’s mission, vision, and values by adhering to Company Standards of Conduct and executing duties as detailed in the job description.

Requirements

• High school diploma or equivalent.
• One to three years of banking experience.
• Excellent customer service experience.
• Excellent written and verbal communication skills.
• Commercial and Treasury Services products knowledge preferred.
• Ability to work in a fast‑paced, deadline‑driven environment.
• Proficiency with telephone etiquette, Windows environment, internet and mobile browsers, Microsoft Outlook, Word, and Excel.
• Ability to work independently and in a team setting.
• Strong time‑management, multitasking, and minimal‑supervision capabilities.
• Interpersonal skills that contribute to a productive work environment.
• Strong organizational, problem‑solving, resolution, and decision‑making skills.
• Ability to sit in front of a computer for extended periods.
• Willingness to travel as needed, including occasional overnight travel.

Benefits

• Health, vision, and dental insurance.
• 401(k) plan with employer match.
• Life insurance.
• Paid vacation days, holidays, and other time‑off options.
• Paid volunteer time.
• Matching gifts for charitable contributions.
• Team participation in charitable events.

Pay

Salary range: $19.52 – $26.41 per hour (Grade 5). Pay is commensurate with experience, education, and other qualifications.