Treasury Services Support Specialist

About the role

First Community Bank is a community‑focused financial institution with over 60 locations in four states. The Treasury Services Support Specialist supports internal and external customers for non‑credit commercial products such as business deposits, Digital Business Banking, merchant services, and treasury services operational functions.

Responsibilities

• Maintain customer records and archive documentation related to Digital Business Banking, ACH origination, Remote Deposit Capture, online wire transfers, Positive Pay, lockbox, account reconciliation, Merchant Services, and other Commercial/Treasury Services products.
• Provide customer service assistance by phone or email for Digital Business Banking, Xpress Banking, and Bill Pay, and occasionally in‑person at client locations for implementation and setup.
• Meet service‑level expectations for setup and training while maintaining close attention to detail.
• Research problems, take corrective action, and keep Treasury Services management informed.
• Submit service tickets for temporary or permanent increases based on customer needs, handling all inquiries and archiving documentation.
• Provide information and assistance to customers, Treasury Services Representatives, and market staff, supporting relationship management and promoting additional services.
• Assist with fraud‑alert monitoring for ACH origination and online wire transfers.
• Apply operational, internal, and regulatory procedures for Treasury Services and commercial products.
• Support market staff by completing periodic reviews, verifying documentation, updating systems, and archiving records.
• Participate in special projects related to Commercial/Treasury Services or other operational initiatives.
• Complete assigned training within expected timeframes.
• Uphold First Community Bank’s mission, vision, values, and Company Standards of Conduct while executing duties.

Requirements

• High school diploma or equivalent.
• One to three years of banking experience.
• Excellent customer service experience.
• Excellent written and verbal communication skills.
• Commercial and Treasury Services products knowledge preferred.
• Ability to work in a fast‑paced, deadline‑driven environment.
• Proficiency with telephone etiquette, Windows, internet and mobile browsers, Microsoft Outlook, Word, and Excel.
• Ability to work independently and as part of a team.
• Strong time‑management, multitasking, and minimal‑supervision capabilities.
• Interpersonal skills that contribute to a productive work environment.
• Strong organizational, problem‑solving, resolution, and decision‑making skills.
• Ability to sit in front of a computer for extended periods.
• Willingness to travel as needed, including occasional overnight travel.

Benefits

• Health, vision, and dental insurance.
• 401(k) plan with employer match.
• Life insurance.
• Paid vacation days, holidays, and other time‑off options.
• Paid volunteer time and matching gifts for charitable contributions.
• Opportunities to participate in charitable events and community programs.