Treasury Sales Officer II

About the Role

The Treasury Sales Officer will be responsible for selling the Bank’s depository and treasury solutions services to existing and prospective clients, either in conjunction with Relationship Managers or independently. This role focuses on achieving deposit and fee income goals, solidifying customer retention, and providing superior relationship management and customer service. The position involves developing new treasury business, managing existing client relationships, and ensuring proper servicing and expansion of accounts.

Location is preferred but other locations within the market may be considered based on convenience and business necessity.

Responsibilities

• Achieve and exceed key objectives in business development, client retention, deposit growth, portfolio quality, fee income, cross sales, referrals, client satisfaction, and knowledge of treasury management solutions.
• Develop and close treasury management sales with new and existing business clients.
• Proactively review assigned client base to identify deposit and treasury management services solutions, cross-sale opportunities, and complete sales based on customer needs.
• Refer and engage business partners (e.g., commercial lending, branches, wealth, and insurance) as appropriate.
• Develop treasury solutions sales proposals and pricing pro formas for prospective and existing clients to strengthen business relationships.
• Conduct annual treasury management reviews for top-tier business clients.
• Maintain up-to-date knowledge of treasury management sales programs, products, services, and applicable federal and state regulatory and compliance requirements.
• Deliver internal treasury management presentations and participate in sales meetings, joint call planning, and prospect development with business lending and branch calling officers.
• Partner with business lenders and branch calling officers in pre-proposal discussions to understand client needs and shape preferred solutions.
• Actively participate in joint client and prospect calls and presentations to further business development and sales efforts.
• Lead treasury management discussions with clients and prospects, identifying and assessing needs and communicating features/benefits of Bank programs and products.
• Prepare contracts and implementation documentation in accordance with account opening, ownership verification, and treasury management services set-up processes; ensure completeness, accuracy, and compliance.
• Manage and retain client operating business by ensuring client satisfaction.
• Provide exceptional quality service for internal and external customers.
• Assess customer needs and translate them into sales deliverables across treasury management products and technologies.
• Maintain open, professional, and productive relationships with management, business partners, customers, and co-workers.
• Demonstrate strong functional and technical knowledge of treasury management services, documentation, and internet technologies.
• Apply strong working knowledge of all products, services, and programs with demonstrated sales and business development skills.
• Maintain composure in difficult situations, providing solutions and gaining trust and respect.
• Utilize excellent listening, verbal, written, and business communication skills, including negotiation, presentation, and training delivery.
• Demonstrate organizational and time management skills to multitask, meet deadlines, and work independently with limited supervision.
• Uphold unquestionable integrity and maintain confidentiality of sensitive information.
• Ensure compliance with applicable regulatory requirements and follow all Bank policies, procedures, and guidelines.
• Use advanced PC skills with MS Office products (Word, Excel, Outlook, Adobe) and adapt to new technologies quickly.
• Perform other related duties as assigned.

Requirements

• Minimum: Bachelor’s degree, or high school diploma (or equivalent) with equivalent work experience.
• Minimum of 5 years of prior treasury sales or equivalent experience.
• Strong understanding of treasury products, including complex offerings such as Payments, Integrated Receivables (lockbox), Commercial Card, and Escrow Management.
• Working knowledge of working capital concepts, relationship pricing, and deal flow management.
• History of meeting and exceeding deposit and revenue goals, with the ability to call independently.

Preferred Qualifications

• CTP or other financial industry certifications.
• Expert sales and new business development skills.
• Excellent customer service and relations skills.
• Excellent presentation, verbal, and written communication skills.

Skills

• Strong and advanced business communication skills (writing, listening, delivering sales proposals).
• Basic office and mathematics skills.
• Customer service skills.
• Professional skills in report writing, basic statistics, effective presentation, and creativity.
• Team player with the ability to work under pressure and resolve problems and conflicts.
• Professional image and demeanor.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently required to stand, sit, kneel, stoop, or squat.
• Use hands or fingers to handle or feel objects, tools, or controls; reach with hands and arms; talk or hear.
• Occasionally required to walk and lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to focus.

Work Environment

The Bank’s professional working environment requires effective communication, both verbally and in writing, and strong interpersonal skills when working closely with internal business partners and external clients. Employees may handle confidential and proprietary information and must uphold confidentiality at all times. Due to potential exposure to high-risk situations (e.g., robbery), detailed instructions and procedures must be followed to safeguard employees, customers, and assets.