Treasury Operations Assistant

Essential Functions

• Aid business members with day-to-day account issues and questions.
• Support Treasury Management Officers in servicing account relationships.
• Act as a resource for branch personnel in assisting business members.
• Train branch personnel on business banking processes, products, and services.
• Process domestic and international wire transfers.
• Maintain new business deposit accounts by ensuring complete and accurate documentation.
• Order and support business credit card operations.
• Assist members in setting up and maintaining Cash Management services within IMCU’s digital banking platform.

Competencies

• Positive attitude.
• Willingness to assist the team in any appropriate manner.
• Knowledge of typical banking needs of business members and our business-focused products and services.
• Understanding of required documentation for business accounts and their importance.
• Proficiency in Episys, Synergy, and digital banking applications.
• Compliance with wire procedures and policies.
• Attention to detail.
• Effective communication skills with members and colleagues.
• Good judgment in balancing member satisfaction and managing transaction risks.
• Adherence to established policies and procedures to minimize risk.

Physical Demands

• Ability to use a computer and phone.
• Sitting for extended periods of time.

Work Environment

• Office environment.
• Minimal travel required, possibly for training events or department meetings.