Treasury Operations Assistant

About the role

The Treasury Services Assistant assists business members with their banking needs related to deposit accounts.

Responsibilities

• Assist business members with day-to-day issues and questions relative to their accounts.
• Assist the Treasury Management Officers in servicing their account relationships.
• Serve as a resource for branch personnel in assisting business members.
• Train branch personnel on business banking processes, products, and services when appropriate.
• Process domestic and international wire transfers.
• Monitor new business deposit accounts for complete and accurate account documentation.
• Order and provide ongoing support for business credit cards.
• Assist members in setting up and/or performing maintenance of Cash Management services, authorizations, and limits within IMCU’s digital banking platform, including but not limited to:
  • ACH Origination
  • Wire Transfer Origination
  • Remote Deposit Capture
  • Business Bill Pay
  • Positive Pay
• Perform additional duties as assigned.

Skills

• Positive attitude and willingness to assist the team.
• Knowledge of typical banking needs of business members and business-focused products and services.
• Understanding of required documentation for business accounts and its importance.
• Proficiency in Episys, Synergy, and digital banking applications.
• Strict adherence to wire procedures and policies.
• Strong attention to detail.
• Excellent communication with members and co-workers.
• Good judgment in balancing member satisfaction with transaction risk management.
• Adherence to established policies and procedures to minimize risk.

Qualifications

• High School diploma or equivalent (required).
• At least 1 year of banking experience (preferred).

Work environment

• Office environment.
• Ability to use a computer and phone.
• Sitting for extended periods of time.
• Minimal travel, possibly for a training event or department team meeting.