Operations Assistant

About the Role

Lakeland Manufacturing is looking for an organized, dependable individual who enjoys supporting multiple areas of a business and takes pride in accuracy, follow-through, and helping others. If you are comfortable balancing changing priorities, working with customers and employees, and keeping important office processes moving, we want to hear from you.

What You'll Do

• Answer and route calls, greet customers and visitors, receive packages, manage mail, maintain office supplies, and support shared office areas.
• Receive and process customer purchase orders; verify quantities, lead times, revision levels, and pricing; resolve discrepancies; and respond to order-status questions.
• Enter and maintain orders in our internal system, prepare job packets and supporting documents, and update customer order spreadsheets and production schedules.
• Coordinate expected production and shipping dates, process schedule changes, and distribute updated schedules.
• Document customer complaints and warranty claims, route issues for investigation, track corrective actions, and coordinate customer follow-up.
• Assist with routine accounts payable and accounts receivable activities, including data entry, invoice and purchase-order matching, check processing, customer billing, cash collections, filing, and approval routing.
• Maintain purchasing and vendor records, coordinate required documentation and approvals, and help resolve routine discrepancies.
• Partner with Human Resources and site leadership to coordinate interviews, onboarding and offboarding paperwork, employee communications, training records, meetings, meals, and employee events.
• Maintain organized safety, quality, training, and audit records; document procedures; cross-train on critical tasks; and provide backup coverage for essential office functions.

Qualifications

• High school diploma or equivalent required; associate degree or related administrative training preferred.
• Two or more years of administrative, accounting, customer service, or office-support experience preferred; manufacturing experience is a plus.
• Working knowledge of Microsoft Outlook, Word, and Excel, with the ability to learn company systems.
• Experience with SAP, JobBOSS, or a similar ERP/MRP system is preferred.
• Accurate data-entry, basic math, recordkeeping, and document-management skills.
• Strong organization, time management, communication, and customer-service skills.
• Ability to handle confidential information with discretion, work independently, take initiative, and collaborate across multiple functions.

Physical Requirements

• Ability to regularly operate a computer, telephone, and other office equipment and remain in a stationary position for extended periods.
• Ability to move throughout the office and occasionally enter the production floor while wearing required personal protective equipment.
• Ability to occasionally lift or move office materials and supplies weighing up to 20 pounds.

Compensation & Schedule

$60,000 - $65,000 annually, depending on experience. Daylight Schedule: Monday - Thursday, 6:00 AM - 4:30 PM. Now offering a $3,000 sign-on bonus.

Benefits

• Competitive pay based on experience and skill level
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Career growth opportunities within Lakeland Manufacturing and the Marmon family of companies
• Stable, team-oriented work environment backed by Berkshire Hathaway