Technical Operations Assistant

Responsibilities

• Administer and configure operational systems — dialer campaigns, SMS setup, call routing, user management, and integrations in JustCall and adjacent platforms
• Test processes end to end — when a new form, campaign, or automation ships, validate the full pipeline (form → API → CRM → automation layer → dialer → rep) before and after launch
• Catch, reproduce, and triage bugs — write clear, reproducible bug reports; fix what's within reach (config, data, light scripting) and escalate the rest to the dev team with the diagnosis already done
• Work programmatically with our systems — use REST/GraphQL APIs, webhooks, and scripts (Python or TypeScript) to move data between platforms, run bulk operations, and verify data integrity across systems
• Monitor for performance degradation — build and watch reports on key operational metrics (lead flow, contact rates, sync gaps, automation failures) and investigate anomalies before they become incidents
• Reconcile data across systems — audit for gaps between the dialer, CRM, and analytics database (e.g., sales recorded in one system but missing in another) and drive fixes
• Support the dev team — assist with testing deployments, validating data migrations, writing or reviewing automation scripts, and maintaining documentation

Qualifications

• Exceptional attention to detail — you notice the row that doesn't match, the metric that drifted 4%, the edge case nobody tested
• Working technical fluency: comfortable with REST APIs, webhooks, JSON payloads, and reading/writing basic scripts (Python, TypeScript/JavaScript, or similar)
• SQL proficiency — you can write your own queries to answer your own questions
• Experience administering SaaS platforms (telephony/dialer, CRM, or similar operational tools)
• A QA mindset: systematic testing, reproducible bug reports, “trust but verify” as a default posture
• Strong analytical skills — you can look at operational data and distinguish signal from noise
• Self-direction — you find problems without being assigned them, and you follow through
• Resourcefulness — when you hit something unfamiliar, your first move is documentation, Google, or AI tools, not a teammate's calendar. You exhaust what you can figure out on your own, then ask sharp, specific questions

Preferred Qualifications & Experience

• Cloud telephony platforms (JustCall, Aircall, Five9, Twilio, etc.)
• Workflow automation tools (Windmill, n8n, Zapier, Make)
• AWS (Lambda, S3, RDS) or Postgres administration
• Call center, lead-gen, or high-volume sales operations environment
• Telephony/SMS compliance concepts (TCPA, 10DLC)
• Bi/reporting tools (Tableau, Metabase)