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Jobs · Finance · Mississippi

Treasury Management Svcs Specialist 3

Huntington National Bank · Tupelo, MS · 1 wk ago
FinanceFull-time

About the Role

This Treasury Management Services Specialist 3 position in the ACH Department will assist with various functions that occur with day-to-day ACH processing. ACH processing is an electronic method for transferring credits and debits between financial institutions. The role is available within the Huntington Bank Corporate office footprint with hours from 3pm - 11:00pm Central or 4-12 EST.

Responsibilities

  • Assist with processing inbound and outbound files meeting all established Federal Reserve deadlines.
  • Meet Service Level Agreements for fraud, release date funding, resets, risk, rejects, answering customer calls, research, GL entries, and inputs of ACH setup and maintenance in the PEP+ system.
  • Fully cross-trained to perform all department functions consistently meeting or exceeding established service level agreements and department standards for individual productivity and accuracy.
  • Apply knowledge of ACH processing and NACHA rules to perform research functions.
  • Perform Quality Review on completed work.
  • Recognize and quickly fill production gaps as needed with minimal supervision.
  • Increase personal productivity levels as needed to meet department processing deadlines.
  • Communicate with internal colleagues and external customers via email, phone, and written correspondence to resolve ACH research issues by identifying solutions and the best plan of action.
  • Manage changing priorities with ease and remain poised and professional when facing resistance or challenge.
  • Provide excellent customer service.
  • Adhere to Bank Policy and Procedures and comply with Regulatory Requirements.
  • Follow effective controls and processes to ensure risks are measured, monitored, and controlled.
  • Perform other duties as assigned.

Requirements

  • High School diploma or GED required.
  • 3 or more years of customer service experience.
  • Experience with ACH and/or NACHA.

Preferred Qualifications

  • ACH and NACHA experience.
  • Financial Institution related experience.
  • High degree of individual initiative and ability to work both independently and as a team member on multiple tasks while meeting fast-paced deadlines.
  • Excellent organization and prioritization skills with the ability to independently refocus based on changing workload.
  • Experience working with other departments to quickly resolve outstanding items.
  • Detail-oriented with excellent written, verbal, and listening communication skills.
  • Experience with MS Office Suite products (Excel, Word, Access), PEP+, TMIS, Passport, and Monarch.

Schedule

This role is non-exempt (eligible for overtime pay) with hours from 3pm - 11:00pm Central or 4-12 EST.

Workplace Type

This is an office-based role with the possibility of a flexible work arrangement, combining in-office and work-from-home opportunities. Specific arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for immigration benefits. Applicants must be currently authorized to work in the United States on a full-time basis.

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