Treasury Operations Specialist (Fiscal Specialist 3)

Scope Of Job Duties

• Statute and Procedures: Apply Washington state law (RCWs), King County Code, and internal procedures to evaluate property tax accounts and ensure decisions for processing payment, refunds and responses to various tax matters are compliant with state statues.
• Systems and Processes: Use tax administration systems and tools proficiently; understand end-to-end processes to strengthen analytical and troubleshooting skills.
• Account Triage: Identify and resolve account and payment irregularities through analysis, research, and strong system knowledge.
• Customer Service: Shift to customer-facing tasks as needed, responding to taxpayer inquiries with professionalism and respect.
• Financial Tools and Tracking: Use systems to process data interfaces, refunds, payment adjustments, and fund movements; maintain accurate spreadsheets.
• Communications: Handle inquiries and communications requiring independent judgment; address questions related to payments, billing, and collections.
• Documentation: Draft correspondence; prepare statements and notices; maintain records and reports in compliance with procedures and state law.
• Team Collaboration: Actively engage with team members and collaborate with cross-departmental partners to resolve complex tax issues to support customers in a timely manner.
• Customer Interaction: Provide clear, courteous information, even in challenging situations; accurately explain account details and taxpayer issues.
• Active Listening: Understand customer needs, gather and analyze information, and provide clear direction and solutions.
• Flexibility: Cross-train as assigned; work independently or in teams; work remotely or onsite as needed.
• Other duties as assigned.

Minimum Qualifications

• Apply practical knowledge of Treasury's property tax system and related applications.
• Execute effective account triage by analyzing, deconstructing, and resolving complex tax account issues.
• Demonstrate precise attention to detail, manage time efficiently, and organize multiple priorities while addressing customer needs.
• Adapt quickly to shifting priorities, juggle multiple projects, meet tight deadlines, and deliver high-quality work consistently.
• Use Microsoft Office tools proficiently, including Excel, Word, Outlook, Teams, and SharePoint.
• Communicate clearly, collaborate effectively, write professionally, and provide excellent customer service.
• Perform front-line customer service or billing and collections work with confidence.
• Engage respectfully and effectively with individuals from diverse backgrounds.
• Work remotely or onsite as required to meet operational needs.

Preferred Qualifications

• Experience with LEAN processes and principles
• Knowledge of governmental treasury operations.

Position Information

Work Site Details: The team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King Street Center, 201 S. Jackson, Seattle, Washington 98104.

Location Requirement: Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Work Schedule: This position is non-exempt from the provisions of the Fair Labor Standards Act and therefore is overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 35-hour workweek; normally 8:30 a.m. - 4:30 p.m. Monday through Friday.

Union Representation: This position is Teamsters 117 represented.

Employees will be provided with a county-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work. Employees will need to be available and responsive during scheduled work hours and follow FBOD's hybrid/remote guidelines that include on-camera participation during virtual video meetings.

Benefits

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.