Treasury Management Support Specialist

Job Details Description SUMMARY: The Treasury Management Support Specialist will work closely with the Treasury Management Department to coordinate service implementations, modifications, and maintenance/service requests for commercial bank clients. This role will provide the operational functions and support that will allow the Treasury Management Sales team to focus on outside sales, fee and balance generation, product development, and portfolio management. Specific functions of this position include performing implementation and support for remote deposit capture (RDC), business online banking, positive pay, lockbox and ACH. Additionally, this role will be expected to recognize sales opportunities from client conversations either over the phone or on-site. Essential Duties And Responsibilities Monitor the daily operational activities of the Cash Management/Treasury Management departmentMonitor Positive Pay modulesOpen accounts, provide maintenance and create updated documents for changes to accountsCreate online change request formsProvide product and operational training and guidance to branch and commercial sales personnelProvide phone-based customer service to Treasury Management clientsResponsible for the set-up of Business Online Banking, ACH, Online Wires, ACH Positive Pa, EDI and Remote Deposit CaptureInstall and service Remote Deposit Capture products via phone or on siteTrain client staff on the use of RDC, ACH and On-line wiresType contracts and correspondence as neededRecognize and conduct opportunities for cross-selling of other Treasury-related products and services, as well as other banking products and servicesTroubleshoot technical and operational issues.Resolves the format issues with file upload/downloads for payment applications that integrate with client accounting systemsSupports identification of product improvements and solutions by documenting and sharing client and user feedback with internal business partnersTravel to and from client locations up to 2 hours away (only as necessary)Conduct all business related activities within the specified time frames requiredComplete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulationsProvide assistance to the BSA Officer with monitoring Alerts produced within the AML System to insure compliance with the Bank Secrecy Act and governmental regulations dealing with anti-terrorism, money laundering, and Bank securityRegular, predictable attendance is an essential requirement of this positionComplete all other duties as assigned Education And/Or Experience High School Diploma or GED required; Associates Degree or higher preferredMinimum of one (1) year experience in banking, three (3) years of experience with Treasury Management products preferred Strong knowledge of Excel, Word, and PowerPointProven quality customer service experience requiredProven communication skills (verbal and written), specifically over a phone line E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran