Treasury Management Implementation & Support Operations Officer (NE)

About the role

The Treasury Management Implementation & Support Operations Officer assists the TMIS Operations Manager in maintaining and monitoring operations, supporting internal clients, and enhancing the client experience. This role requires a strong IT background, familiarity with treasury products, and experience in treasury management operations.

Responsibilities

• Aid in maintaining and monitoring operations, including assisting with audits and reviews.
• Archive and image reports, approvals, and forms, ensuring quality control.
• Manage temporary and permanent limit approvals for ACH & Wires within assigned authority limits.
• Support the operational integrity of the TMIS area, handling internal transactions and certifications.
• Coordinate and support projects related to product development, bank integrations, and conversions.
• Provide product demonstrations and training.
• Assist with special projects and timely completion of time-sensitive reporting to regulatory agencies and internal departments.
• Evaluate and manage decisions to limit risk to the Bank while managing client expectations.
• Maintain and update the Treasury Management Product and Services Enrollment Form (TMPS Form).
• Manage digitizing and integrating the TMPS form into Collaboration Hub, nCino, IBS, and the business online banking system.

Requirements

• Education: College degree in business-related discipline preferred but not required.
• Experience: 5+ years of experience in a similar or parallel role at a mid-size or large lending institution, emphasizing Treasury Management operations.
• IT Background: Experience with system integrations, file formats (BAI2, NACHA), and secure data transmission protocols.
• Treasury Management Knowledge: Strong knowledge of commercial and Treasury Management products and services, familiarity with treasury platforms, ERP systems, and banking APIs.
• Other: Basic knowledge of Banking and Branch Operations, and an understanding of Wealth Management.

Qualifications

• Strong personal attributes to complete goals and resolve issues in a competitive and changing environment.
• Ability to work independently, manage competing priorities, and develop strategic operational plans.
• Exceptional client-facing skills with the ability to translate technical concepts into clear, actionable steps.
• Demonstrated organizational and analytical skills.
• Strong interpersonal and customer service skills.
• Full knowledge of standard business software.

Skills

• Ability to manage, prioritize, and plan strategic operational plans for the department.
• Works with a sense of urgency and immediacy.
• Strong professional verbal, written, and presentation skills.

Benefits

Cathay Bank offers a competitive benefits package including medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, flexible spending accounts (FSAs), health savings account (HSA) with company contributions, voluntary coverages, and a 401(k). The pay range for this position is $58,300–$62,100 per year, with the possibility of a discretionary bonus.

Other Details

Cathay Bank is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of race, color, ethnicity, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. For more information on our commitment to diversity and inclusion, please visit our Equal Opportunity and Affirmative Action Employer page.