Treasury Management Analyst

Essential Functions

• Properly train customers on the use of Northwest’s treasury management services software applications
• Collaborate with business leads to maintain a strong understanding of current treasury management service process functionality
• Recommend and encourage processes and procedures that enhance efficiency and compliance, while supporting customer service initiatives
• Write and publish departmental and customer processes and procedures
• Research and evaluate training opportunities/activities
• Ensure transformational changes do not lead to unrecognized or unmanaged inefficiencies or compliance risk
• Possess knowledge of all applicable regulatory guidelines, deposit products and treasury management services, inclusive of treasury management processes and procedures
• Participate in educational seminars and other training opportunities
• Analyze web browsers, software, and scanner issues for Express Deposit clients
• Analyze web browsers and software issues for Advanced Online Banking clients
• Test, analyze, and troubleshoot during Signature Releases, new Signature service fee codes, and service charge plans for business accounts
• Analyze Business Analysis checking statements for pricing and fee discrepancies
• Analyze system issues for sweep accounts, zero balance sweep accounts, and accounts linked for analysis
• Analyze business legal ownership and signing authorization documentation for proper customer execution of Treasury Management documents
• Analyze and formulate proper responses to Requests for Proposals (RFP) for business clients including for profit, not for profit, and municipal/government entities
• Collaborate with business unit leads to discuss and comprehend system issues and inefficiencies, and/or business requirements for new development
• Identify and correct system issues and inefficiencies, and/or business requirements for new development
• Track and monitor issue and development status to ensure timeliness of resolutions and/or new development
• Perform system testing and analysis of resolutions and new development to ensure agreement with business unit expectations and compliance with all applicable policies and regulations
• Analyze and complete risk assessments on treasury management processes and procedures
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Qualifications

• Bachelor's Degree in Business, Finance, or related subject preferred
• 3 - 5 years Treasury management support and/or operations experience preferred
• Experience performing system testing, procedure writing, and participating in services development preferred
• Knowledge of all applicable regulatory guidelines, deposit products and treasury management services, inclusive of treasury management processes and procedures
• Knowledge of the following operating systems: Signature, CARE, CCX (RDC – Express Deposit), Centrix (Positive Pay), Q2 (Online Banking System), Agiletics (Escrow Management System), and ACH Services