Treasury Management Analyst

Key Responsibilities

• Support all Treasury Management clients in a professional manner.
• Deliver a World Class client experience with every internal and external client interaction.
• Conduct in-person and/or Zoom client training for commercial administrator users and/or other associates as requested during our client onboarding process.
• Act as liaison for all bank lines of business.
• Partner with bank officers for successful completion of documentation and seamless client onboarding.
• Ensure all client needs are met during onboarding and client understands your support role on an ongoing basis.
• Critical support for all job functions in the Treasury Management department including but not limited to ACH Origination support, Online Banking, Wire Transfer support and Positive Pay processing and support.
• Research/Resolve ACH and Wire processing issues for clients.
• Able to perform process evaluation and make recommendations to improve efficiencies for both internal and external processes.
• Able to manage difficult and/or stressful client situations / interactions.
• Excellent time management skills reflecting the ability to manage multiple projects and daily tasks.
• The ability to prioritize as needed.
• Understanding of ACH processing rules for ODFI’s and RDFI’s including return timeframes, notification of change, error resolution and reclamations.
• Understanding of Regulatory requirements related to ACH and Wire Transfers (including OFAC).
• Treasury Management Operational Support.
• Daily use of CRM, Smartsheet and other tracking related tools to provide transparency and up-to-date pipeline and sales information.
• Understand and evaluate the credit risks and operational risks associated with treasury management products for clients and the bank.
• Complete and participate in annual client reviews.

Demonstrate Compliance with Applicable Laws and Regulations

• Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
• Actively work with clients to understand each client’s normal account activity, as appropriate for this position.
• Remain current on all laws and bank regulations.
• Complete all required compliance training on an annual and/or as needed basis.
• Adhere to bank policies, processes and procedures.

Required Qualifications

• Two to five years of experience in Treasury Management.
• Understanding of and experience with NACHA Rules and Requirements.
• Customer service experience.
• Excellent interpersonal, verbal, and written communication skills.
• Computer proficiency in Windows-based system.
• Able to maintain a high degree of confidentiality.
• Impeccable attention to detail and organizational skills.
• Capable of working with a team.
• Aptitude for math.
• Able to travel to other bank locations for training.
• Able to travel to client locations for in-person training.