Traveling Real Estate Customer Service Agent

About Arcan Capital

Founded in 2016, Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the Southeastern United States. With a team of over 80 employees—and plans to expand this year—you will be an integral part of our success, ensuring a seamless leasing experience and contributing to our engaging company culture. At Arcan Capital, we believe in fostering a collaborative, engaging, and service-driven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.

About the role

As a Traveling Real Estate Customer Service Agent, you will provide on-site support to assigned properties on a daily basis, ensuring exceptional customer service and smooth operations. Traveling between communities as needed, you will assist with resident inquiries, address concerns, and support on-site teams in delivering a positive living experience. Your role will involve building strong relationships with residents, resolving issues efficiently, and maintaining a welcoming atmosphere at each property you visit. By adapting to different locations and team dynamics, you will play a key role in enhancing resident satisfaction and operational success.

While experience in property management, customer service, or assistant property management is beneficial, we are primarily looking for strong interpersonal skills, problem-solving abilities, and a customer-first mindset in a fast-paced, travel-focused role.

Responsibilities

• Travel between properties to assist with daily operations, ensure smooth workflows, and maintain high service standards for residents and staff.
• Act as the primary contact for residents, addressing inquiries, service requests, and concerns with professionalism, efficiency, and a customer-first approach.
• Conduct walk-throughs to assess property conditions, identify maintenance needs, and collaborate with on-site teams to uphold community standards.
• Assist with move-ins, move-outs, leasing procedures, and resident communications, ensuring seamless transitions and high resident satisfaction.
• Stay informed on competitor properties, industry trends, and resident expectations, providing insights to enhance service offerings.
• Ensure adherence to company policies, fair housing regulations, and community guidelines while maintaining a professional and service-driven approach.
• Support community initiatives, resident events, and outreach efforts to foster a positive and welcoming environment.
• Provide feedback to management, offering recommendations for operational enhancements and improved resident experiences.

Qualifications & Skills

• Passionate about assisting residents and enhancing their living experience.
• Ability to handle inquiries and resolve issues effectively while maintaining a positive demeanor.
• Skilled in multitasking, prioritizing tasks, and working efficiently in a fast-paced, multi-property environment.
• Familiarity with Microsoft Office (Word, Excel, Outlook) and property management software is a plus.
• Works well independently and collaboratively, bringing a proactive, solution-driven approach to every task.
• Willingness to work variable hours, including evenings, weekends, and holidays, with the ability to travel frequently as needed.

Education & Experience

Prior experience in customer service, property management, hospitality, or administrative support is preferred but not required. Ability to handle confidential information with professionalism and discretion. High school diploma or equivalent required.

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Two weeks paid vacation
• 5 days of PTO/Sick leave
• Matching 401k program