Rental Sales Customer Service Agent

About the role

We are looking for motivated, customer-focused individuals to join our team at our Provo Airport and American Fork locations. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, we'd love to hear from you.

What You'll Enjoy

• Competitive hourly pay plus performance-based incentives
• Medical, dental, and vision insurance
• Paid time off and holiday pay
• 401(k) with company matching
• Opportunities for advancement and professional development
• Supportive, team-oriented workplace
• Hands-on experience with a recognized industry leader

What You'll Do

• Welcome customers and provide a positive rental experience from check-in through vehicle return.
• Explain available vehicle options, rental policies, and pricing.
• Recommend optional protection products, vehicle upgrades, and additional services based on customer needs.
• Complete rental agreements accurately while verifying required documentation and following company procedures.
• Resolve customer questions and concerns with professionalism and excellent service.
• Inspect vehicles before and after each rental, noting any damage and confirming vehicles are clean and rental-ready.
• Maintain accurate records of rentals, vehicle availability, and customer transactions.
• Work closely with team members to keep daily operations running efficiently.

About Us

We are a family-owned business with more than 45 years of experience and proudly operate one of the largest car rental franchise networks in the United States. We combine the strength of a nationally recognized brand with the flexibility and supportive culture of a locally operated business. Every team member plays an important role in our success, and we value collaboration, growth, and delivering outstanding service to every customer.

Requirements

• A high school diploma or equivalent required.
• Must be available to work weekends, including Sundays.
• At least 18 years of age and legally authorized to work in the United States.
• Valid driver's license with a satisfactory driving record. Applicants age 21 and older must have no more than two moving violations or at-fault accidents within the past three years. Applicants under 21 must have a clean driving record.
• Ability to work independently while managing multiple priorities.
• Strong communication, customer service, and problem-solving skills.
• Ability to remain professional and composed in a fast-paced environment.
• Previous experience in customer service, retail, hospitality, sales, or the vehicle rental industry is preferred but not required.

Qualifications

• None specified