Customer Service & Rental Agent

Requirements

• Greet customers using standard dialogue
• Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc.
• Perform vehicle exchanges and extensions
• Maintain traffic control
• Inspect incoming vehicles for new damage
• Report damages to on-duty supervisor
• Scan returning vehicles back into system
• Provide computerized receipt to customer
• Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.
• Support a team environment by assisting other agents and/or other areas when needed

Desired Qualifications

• Knowledge and use of computerized systems
• Intermediate proficiency in Microsoft applications
• Retail and sales experience
• Previous experience working in an outdoors environment

Minimum Qualifications

• A high school diploma or equivalent
• One year of customer service experience
• Professional communication skills
• Problem resolution experience
• A minimum age of 18
• A valid Georgia driver's license
• A clean driving record