Traveling Orthodontic Scheduling Coordinator

Why You’ll Love this Orthodontic Scheduling Coordinator Job!

• Schedule appointments for patients through both inbound and outbound calling
• Answer phones, make calls, send emails, follow up on requests, utilize online chat, and work with the individual practices to schedule new appointment requests
• Take responsibility for working with the individual practices to develop best practices and maximize the results from new patient and patient reactivation marketing efforts
• Travel to Malden, Brighton, Newton, and West Roxbury

Responsibilities

• Work with the marketing and operations teams to successfully book new and existing patient appointments
• Take responsibility for working with the individual practices to develop best practices and maximize the results from new patient and patient reactivation marketing efforts
• Work with practices to improve the booking rates for online appointment requests
• When time permits, take on specific challenges like filling out hygiene schedules or recapturing missed appointments
• Look for new ways to drive business results
• Work with the Director to set goals and track results for all call center activities
• Help practices in situations where patient appointments need to be rescheduled due to doctor availability or facility crisis
• Work with the marketing team to build a patient base for newly-built practices
• Cook with the schedules with clinical and management staff at new location
• Help with other reasonably related duties as assigned by Director

Skills & Qualifications

• Minimum two years of experience in telemarketing, customer service and/or related clinical environment
• Dental experience strongly preferred
• Working knowledge of medical or dental terminology and insurance
• Experience with QDW or another Dental Practice Management software a plus
• Proven ability to handle confidential and sensitive information (HIPAA)
• Strong communication and phone skills
• Good customer service skills
• Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds
• Proven ability to handle a "call center" environment: work quickly and multi-task
• Good judgment to handle calls appropriately and deal with challenging patients and doctors
• High School or GED required. Associate's Degree or related healthcare certification preferred