Traveling Member Services Rep

About the role

At Industrial Credit Union, we're looking for a full-time Traveling Member Services Representative to join our team. You'll be the face of our credit union, traveling between branches, serving members, and promoting our mission.

Responsibilities

As a Traveling Member Services Rep, your day will be all about creating positive member experiences while traveling between our branches. You'll spend your time conducting financial transactions like deposits, withdrawals, and loan payments, while also following up on member accounts to ensure everything is in order. Your role isn't just transactional-you'll make meaningful phone calls to connect with members, offering solutions that best fit their needs.

Requirements

• High school diploma or equivalent
• Ability to travel between branches within Whatcom County
• 6+ months of customer service experience
• Strong math, organizational, and problem-solving skills
• At least 6 months of cash handling or teller experience in a credit union is preferred but not required

Qualifications

Our ideal candidate will have a strong commitment to providing excellent customer service and promoting our credit union's mission, vision, and values.

Skills

Strong math, organizational, and problem-solving skills are required for this role.

Benefits

• Medical, dental, and vision
• A 401(k) with company match
• Company-sponsored life insurance
• Long-term disability insurance
• Sick time
• Generous PTO
• 8 hours of volunteer time
• Performance bonuses and merit increases

Pay

Competitive pay rate of $21.50 - $27/hour plus a $1 premium for travel.

Schedule

This is a full-time customer service position, working Monday through Saturday, with a flexible 5-day, 40-hour workweek.