MOBILITY CUSTOMER CARE REP

About the role

This position serves as the primary point of contact for MARTA's disabled community, handling origin to destination trip requests. It involves coordinating paratransit reservations, providing customer service, and ensuring timely service through the use of the Trapeze PASS software.

Responsibilities

• Provides prompt and courteous call center interface and scheduling of paratransit reservations for eligible Mobility Service customers.
• Utilizes Trapeze PASS software to confirm biographical information, record origin and destination details, and schedule trips to ensure prompt service.
• Communicates with supervisors to update the Location File and Subscription Requests, and interfaces with the disabled community to address concerns and educate on ADA regulations.
• Aids Customer Care Supervisors in compiling reports and responding to inquiries regarding Mobility Operations.
• Develops recommendations to address recurring customer concerns.
• Performs other related duties as assigned.

Requirements

• An associated degree in Business Administration or related field.
• Three years of progressively responsible job experience in a customer service function, preferably in a call center environment.
• Desired knowledge of transit services and operating policies within MARTA.
• Proficiency in using a personal computer and excellent interpersonal and communication skills.
• Desirable knowledge of the Americans with Disabilities Act (ADA) and experience with automated reservation and scheduling systems.

Qualifications

• In lieu of the education requirement, three years of directly related work experience may be substituted on a year-for-year basis.

Skills

• Knowledge of the Americans with Disabilities Act (ADA).
• Experience with automated reservations and scheduling systems.

Benefits

MARTA offers a competitive salary range of $40,413 - $60,620, along with comprehensive benefits including health insurance, retirement plans, and paid time off.

Pay

The starting salary for this position is $40,413 per year.

Schedule

The position requires working weekend and holiday hours on a rotating basis, with some evening hours also necessary.

Benefits

MARTA provides a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Equal Opportunity Employer

MARTA is committed to equal opportunity and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and expression, status as a veteran, or any other protected class.