Traveling Field Service Technician II

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. If this sounds like you, Canon USA — an innovator of technology, solutions, and services — wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

About the role

This is a predominantly field-based role requiring 75–80% travel. Most installations will last 5-8 days, including a weekend. This position is ideal for technicians who enjoy working independently and being on the road.

Responsibilities

• Work with cutting-edge Canon equipment and technologies.
• Build strong relationships with customers through direct on-site service.
• Travel extensively within the US to install Canon Ink Jet Products.
• Diagnose mechanical, software, network, and system issues using established procedures.
• Deliver high-quality, professional on-site service to meet or exceed customer expectations.
• Complete Field Service Reports, Expense Reports, and maintain all assigned Canon property.
• Assist with escalated technical or customer service issues and guide less experienced technicians.
• Receive ongoing training and opportunities for career growth in a supportive, team-oriented environment.

Requirements

• High School Diploma, GED, or equivalent.
• 1–2 years of technical or field service experience.
• Basic understanding of internet/network environments.
• Strong mechanical aptitude.
• Ability to complete the 20-day PDIF training.
• Willingness and ability to travel extensively (75-80%), including overnight stays typically lasting up to a duration of 2 weeks.
• Valid driver’s license and acceptable driving record.
• Ability to lift 50 lbs and stay active for most of the workday.
• Comfortable with shift work; installs will involve overtime and weekend work.
• This is a customer-facing role requiring compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Pay

In accordance with applicable law, the anticipated rate for this role is $21.50 - $30.75 hourly.

Benefits

• Competitive compensation package including medical, dental, vision, and 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Vacation and paid time off.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.

About Us

Canon USA is a global digital imaging leader with an unparalleled reputation for quality and innovation. Driven by our mission of exceeding customer expectations with our technologies, we enrich the lives of our local communities and staff. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. Join us and discover what it means to work for a company with a strong sense of pride in what we do individually and together as a team.