Traveling Field Service Technician II

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. If this sounds like you, Canon USA — an innovator of technology, solutions, and services — wants to meet you.

About the role

This is a predominantly field-based role requiring 75–80% travel. Most installations will last 5-8 days, including a weekend. This position is ideal for technicians who enjoy working independently and being on the road.

Responsibilities

• Work with cutting-edge Canon equipment and technologies.
• Build strong relationships with customers through direct on-site service.
• Travel extensively within the US to install Canon Ink Jet Products.
• Diagnose mechanical, software, network, and system issues using established procedures.
• Deliver high-quality, professional on-site service to meet or exceed customer expectations.
• Complete Field Service Reports, Expense Reports, and maintain all assigned Canon property.
• Assist with escalated technical or customer service issues and guide less experienced technicians.

Requirements

• High School Diploma, GED, or equivalent.
• 1–2 years of technical or field service experience.
• Basic understanding of internet/network environments.
• Strong mechanical aptitude.
• Ability to complete the 20-day PDIF training.
• Willingness and ability to travel extensively (75-80%), including overnight stays typically lasting up to a duration of 2 weeks.
• Valid driver’s license and acceptable driving record.
• Ability to lift 50 lbs and stay active for most of the workday.
• Comfortable with shift work; installs will involve overtime and weekend work.
• Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures.

Benefits

• Competitive compensation package including medical, dental, vision, and 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Vacation and paid time off.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.

Pay

$21.50 - $30.75 hourly.

About Canon USA

Canon USA is a global digital imaging leader with an unparalleled reputation for quality and innovation. Driven by the Kyosei philosophy of social and environmental responsibility, we exceed customer expectations with our technologies and enrich the lives of our local communities and staff. Our employees have a strong work ethic, creativity, and a cooperative spirit, working collaboratively toward common goals.