Traveling Field Service Engineer - Wisconsin / Chicago
BD · Chicago, IL · 1 mo ago
On-siteInformation Technology$24–$38.4/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content.
We need to parse the posting.
First, there is a paragraph about company: "We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies..." That's about the company, could be "About the role"? Actually "About the role" is typical heading for description of role. The posting includes "Job Description The Field Service Engineer 1 is a field-based position..." That is description. So we can put that under
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content.
We need to parse the posting.
First, there is a paragraph about company: "We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies..." That's about the company, could be "About the role"? Actually "About the role" is typical heading for description of role. The posting includes "Job Description The Field Service Engineer 1 is a field-based position..." That is description. So we can put that under About the role
maybe. Or we could use "About the role" heading for that description.
Then "Responsibilities" heading: we have a block titled "Responsibilities Of a Field Service Engineer 1" with sub-bullets: Technical Support & Troubleshooting, Field Services & Preventive Maintenance, Compliance, Documentation & Quality. Each has bullet points. We need to output - for any list of duties/requirements/benefits. So we can flatten? Probably each bullet as
- . Could also group subheadings? But we only need
- for any list. We can just list each duty as
- . Might be long but okay.
Then "Required Experience & Qualifications" heading: we can treat as Requirements or Qualifications. The posting includes "Required Experience & Qualifications" then bullet list. Then "Skills & Experience" then "Additional Qualifications & Requirements". We need to decide sections: maybe combine Requirements and Qualifications? But we have headings: Requirements, Qualifications, Skills. We can create sections accordingly.
We need to avoid repeating job title as heading. No Job ID.
We need to include Pay section if posting states salary range. At end: "Salary Range Information $24.00 - $38.40 USD Hourly". So we need Pay section with that info.
Schedule: Not explicitly given. There's mention of "Extended 80% overnight travel is required." Also "Daily car travel required, with occasional air travel and overnight stays." Also "On call coverage hours may change based on needs of the territory." Also "24×7 on-call service experience preferred." Also "At BD, we prioritize on-site collaboration... For most roles, we require a minimum of 4 days of in-office presence per week..." But this is a field-based position, so schedule maybe not specified. There's no explicit schedule like "Monday-Friday 9-5". So we should not create Schedule section unless posting actually states them. It does not give a schedule, so omit.
Benefits: Not explicitly listed. There's mention of "Total Rewards program" but no specifics. So we should not create Benefits section unless specific benefits listed. So omit.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Pay.
We need to decide what goes where.
We have "Required Experience & Qualifications" (list). Then "Skills & Experience" (list). Then "Additional Qualifications & Requirements" (list). Could combine Requirements and Qualifications? But we have two headings: Requirements and Qualifications. We could put first list under Requirements, second list under Qualifications, third list under Skills. Or we could merge.
Let's map:
- Required Experience & Qualifications: includes items like 1-3 years experience, eligibility for govt facilities, troubleshooting skills, communication, ability to work independently, etc. That seems like Requirements/Qualifications.
- Skills & Experience: list of specific technical skills: remote/on-site support, work-order evaluation, diagnosis/repair, preventive maintenance, inventory management, professional communication, accurate documentation.
- Additional Qualifications & Requirements: includes associate degree or 3+ years experience, 24x7 on-call preferred, medical/electromechanical repair required, CompTIA A+ preferred, mechanical aptitude, proficiency with Windows OS, networking, diagnostic instruments, ability to operate tools, lift weights, physical demands, valid driver's license, daily car travel, occasional air travel and overnight stays.
Thus we can assign:
Requirements
-> content from Required Experience & Qualifications.
Qualifications
-> content from Additional Qualifications & Requirements (since those are additional qualifications).
Skills
-> content from Skills & Experience.
Alternatively, we could swap. But we need to follow typical: Requirements = experience/qualifications, Qualifications = education/certifications, Skills = technical skills. That seems fine.
Now About the role: we need to include the job description paragraph: "The Field Service Engineer 1 is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. Overnight travel is possible based on needs of the business. A valid driver’s license is required. On call coverage hours may change based on needs of the territory. Extended 80% overnight travel is required."
Also maybe include the introductory paragraph about BD? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short or drop it." The introductory paragraph about BD is company overview; could be included in About the role as a
. It's substantive. We'll include it.
Thus About the role section:
About the role
then We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
then another The Field Service Engineer 1 is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. Overnight travel is possible based on needs of the business. A valid driver’s license is required. On call coverage hours may change based on needs of the territory. Extended 80% overnight travel is required.
Now Responsibilities: we need to list each duty as - . The responsibilities block includes headings: Technical Support & Troubleshooting, Field Services & Preventive Maintenance, Compliance, Documentation & Quality. Under each there are sentences. We'll extract each sentence as a list item.
Let's list:
Technical Support & Troubleshooting:
- Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
- Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
- Diagnose and repair proprietary hardware and software components with full case ownership.
- Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
- Support government accounts requiring eligibility for a CAC (Common Access Card).
Field Services & Preventive Maintenance:
- Execute preventive maintenance programs to ensure system reliability and uptime.
- Perform installations, in-servicing, repairs, calibrations, and general technical support.
- Maintain accurate inventory of spare parts in accordance with company policy.
- Properly maintain company-issued assets including vehicle, tools, and equipment.
Compliance, Documentation & Quality:
- Follow service procedures including complaint handling and Medical Device Reporting.
- Ensure all service documentation meets regulatory and corporate requirements.
- Uphold company safety policies, quality expectations, and operational standards.
We'll put these in a
.
Now Requirements (from Required Experience & Qualifications):
List:
- 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
- Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities to include Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities and any other Local/State/Federal Facilities requiring Background Investigations, up to and including required identification badges for access to said facilities.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Excellent communication, customer service, and documentation abilities.
- Ability to work independently, handle multiple priorities, and travel as required.
Now Qualifications (from Additional Qualifications & Requirements):
List:
- Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
- 24×7 on-call service experience preferred.
- Medical or electromechanical device repair experience required.
- CompTIA A+ Certification or equivalent preferred.
- Mechanical aptitude with ability to disassemble/reassemble complex systems.
- Proficiency with Windows OS, networking, and diagnostic instruments.
- Ability to operate powered and manual hand tools.
- Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.
- Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
- Valid driver’s license and ability to meet company driving requirements.
- Daily car travel required, with occasional air travel and overnight stays.
Now Skills (from Skills & Experience):
List:
- Remote and on-site technical support for automated dispensing systems.
- Work-order evaluation, prioritization, and resolution.
- Diagnosis and repair of hardware/software components.
- Preventive maintenance, installations, repairs, and calibrations.
- Inventory management and adherence to company policy.
- Professional customer communication and relationship development.
- Accurate service documentation including expenses and time tracking.
Now Pay section: Pay
then Salary Range Information $24.00 - $38.40 USD Hourly
We should not include Schedule or Benefits.
Make sure to output only HTML fragment, no markdown fences.
Let's craft.
Check for any repeated content: Ensure we didn't miss any substantive info like "On call coverage hours may change based on needs of the territory." Already in About the role. Also "Extended 80% overnight travel is required." included.
Also "Company vehicle provided." included.
Also "Ideal candidates will reside within a 30-mile radius of where the position is based." included.
Also "A valid driver’s license is required." included in About the role and also in Qualifications (duplicate). It's okay to repeat? Might be considered duplication but we can keep both; but instruction: "Remove duplicated lines". So we should avoid duplicating the same exact line. The valid driver's license appears both in About the role and Qualifications. We should keep only one occurrence. Since it's a requirement, maybe keep in Qualifications and remove from About the role? But About the role also includes other details like company vehicle, travel, etc. We could keep the driver's license mention in Qualifications and drop from About the role to avoid duplication. However, the About the role paragraph currently includes "A valid driver’s license is required." and "On call coverage hours may change based on needs of the territory." and "Extended 80% overnight travel is required." If we drop the driver's license line, we still have other info. Let's keep About the role without that line to avoid duplication. But we need to preserve ALL substantive information; we can't drop it entirely. So we need to keep it somewhere. Since it's also in Qualifications, we can keep it there and remove from About the role. That satisfies not duplicating.
Similarly, "Daily car travel required, with occasional air travel and overnight stays." appears in Qualifications and also maybe in About the role? Not in About the role. So fine.
"On call coverage hours may change based on needs of the territory." appears in About the role and also maybe in Qualifications? Not exactly; Qualifications has "24×7 on-call service experience preferred." That's different. So keep.
Now check for any other duplicated lines: "Ability to work independently, handle multiple priorities, and travel as required." appears in Requirements; also maybe in Qualifications? Not exactly.
Now ensure we didn't include boilerplate like EEO etc. We removed.
Now output
- for any list. We can just list each duty as
- . Might be long but okay.
Then "Required Experience & Qualifications" heading: we can treat as Requirements or Qualifications. The posting includes "Required Experience & Qualifications" then bullet list. Then "Skills & Experience" then "Additional Qualifications & Requirements". We need to decide sections: maybe combine Requirements and Qualifications? But we have headings: Requirements, Qualifications, Skills. We can create sections accordingly.
We need to avoid repeating job title as heading. No Job ID.
We need to include Pay section if posting states salary range. At end: "Salary Range Information $24.00 - $38.40 USD Hourly". So we need Pay section with that info.
Schedule: Not explicitly given. There's mention of "Extended 80% overnight travel is required." Also "Daily car travel required, with occasional air travel and overnight stays." Also "On call coverage hours may change based on needs of the territory." Also "24×7 on-call service experience preferred." Also "At BD, we prioritize on-site collaboration... For most roles, we require a minimum of 4 days of in-office presence per week..." But this is a field-based position, so schedule maybe not specified. There's no explicit schedule like "Monday-Friday 9-5". So we should not create Schedule section unless posting actually states them. It does not give a schedule, so omit.
Benefits: Not explicitly listed. There's mention of "Total Rewards program" but no specifics. So we should not create Benefits section unless specific benefits listed. So omit.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Pay.
We need to decide what goes where.
We have "Required Experience & Qualifications" (list). Then "Skills & Experience" (list). Then "Additional Qualifications & Requirements" (list). Could combine Requirements and Qualifications? But we have two headings: Requirements and Qualifications. We could put first list under Requirements, second list under Qualifications, third list under Skills. Or we could merge.
Let's map:
- Required Experience & Qualifications: includes items like 1-3 years experience, eligibility for govt facilities, troubleshooting skills, communication, ability to work independently, etc. That seems like Requirements/Qualifications.
- Skills & Experience: list of specific technical skills: remote/on-site support, work-order evaluation, diagnosis/repair, preventive maintenance, inventory management, professional communication, accurate documentation.
- Additional Qualifications & Requirements: includes associate degree or 3+ years experience, 24x7 on-call preferred, medical/electromechanical repair required, CompTIA A+ preferred, mechanical aptitude, proficiency with Windows OS, networking, diagnostic instruments, ability to operate tools, lift weights, physical demands, valid driver's license, daily car travel, occasional air travel and overnight stays.
Thus we can assign:
Requirements
-> content from Required Experience & Qualifications.Qualifications
-> content from Additional Qualifications & Requirements (since those are additional qualifications).Skills
-> content from Skills & Experience. Alternatively, we could swap. But we need to follow typical: Requirements = experience/qualifications, Qualifications = education/certifications, Skills = technical skills. That seems fine. Now About the role: we need to include the job description paragraph: "The Field Service Engineer 1 is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. Overnight travel is possible based on needs of the business. A valid driver’s license is required. On call coverage hours may change based on needs of the territory. Extended 80% overnight travel is required." Also maybe include the introductory paragraph about BD? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a shortor drop it." The introductory paragraph about BD is company overview; could be included in About the role as a
. It's substantive. We'll include it. Thus About the role section:
About the role
thenWe Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
then anotherThe Field Service Engineer 1 is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. Overnight travel is possible based on needs of the business. A valid driver’s license is required. On call coverage hours may change based on needs of the territory. Extended 80% overnight travel is required.
Now Responsibilities: we need to list each duty as - . The responsibilities block includes headings: Technical Support & Troubleshooting, Field Services & Preventive Maintenance, Compliance, Documentation & Quality. Under each there are sentences. We'll extract each sentence as a list item.
Let's list:
Technical Support & Troubleshooting:
- Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
- Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
- Diagnose and repair proprietary hardware and software components with full case ownership.
- Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
- Support government accounts requiring eligibility for a CAC (Common Access Card).
Field Services & Preventive Maintenance:
- Execute preventive maintenance programs to ensure system reliability and uptime.
- Perform installations, in-servicing, repairs, calibrations, and general technical support.
- Maintain accurate inventory of spare parts in accordance with company policy.
- Properly maintain company-issued assets including vehicle, tools, and equipment.
Compliance, Documentation & Quality:
- Follow service procedures including complaint handling and Medical Device Reporting.
- Ensure all service documentation meets regulatory and corporate requirements.
- Uphold company safety policies, quality expectations, and operational standards.
We'll put these in a
- .
Now Requirements (from Required Experience & Qualifications):
List:
- 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
- Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities to include Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities and any other Local/State/Federal Facilities requiring Background Investigations, up to and including required identification badges for access to said facilities.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Excellent communication, customer service, and documentation abilities.
- Ability to work independently, handle multiple priorities, and travel as required.
Now Qualifications (from Additional Qualifications & Requirements):
List:
- Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
- 24×7 on-call service experience preferred.
- Medical or electromechanical device repair experience required.
- CompTIA A+ Certification or equivalent preferred.
- Mechanical aptitude with ability to disassemble/reassemble complex systems.
- Proficiency with Windows OS, networking, and diagnostic instruments.
- Ability to operate powered and manual hand tools.
- Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.
- Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
- Valid driver’s license and ability to meet company driving requirements.
- Daily car travel required, with occasional air travel and overnight stays.
Now Skills (from Skills & Experience):
List:
- Remote and on-site technical support for automated dispensing systems.
- Work-order evaluation, prioritization, and resolution.
- Diagnosis and repair of hardware/software components.
- Preventive maintenance, installations, repairs, and calibrations.
- Inventory management and adherence to company policy.
- Professional customer communication and relationship development.
- Accurate service documentation including expenses and time tracking.
Now Pay section:
Pay
thenSalary Range Information $24.00 - $38.40 USD Hourly
We should not include Schedule or Benefits. Make sure to output only HTML fragment, no markdown fences. Let's craft. Check for any repeated content: Ensure we didn't miss any substantive info like "On call coverage hours may change based on needs of the territory." Already in About the role. Also "Extended 80% overnight travel is required." included. Also "Company vehicle provided." included. Also "Ideal candidates will reside within a 30-mile radius of where the position is based." included. Also "A valid driver’s license is required." included in About the role and also in Qualifications (duplicate). It's okay to repeat? Might be considered duplication but we can keep both; but instruction: "Remove duplicated lines". So we should avoid duplicating the same exact line. The valid driver's license appears both in About the role and Qualifications. We should keep only one occurrence. Since it's a requirement, maybe keep in Qualifications and remove from About the role? But About the role also includes other details like company vehicle, travel, etc. We could keep the driver's license mention in Qualifications and drop from About the role to avoid duplication. However, the About the role paragraph currently includes "A valid driver’s license is required." and "On call coverage hours may change based on needs of the territory." and "Extended 80% overnight travel is required." If we drop the driver's license line, we still have other info. Let's keep About the role without that line to avoid duplication. But we need to preserve ALL substantive information; we can't drop it entirely. So we need to keep it somewhere. Since it's also in Qualifications, we can keep it there and remove from About the role. That satisfies not duplicating. Similarly, "Daily car travel required, with occasional air travel and overnight stays." appears in Qualifications and also maybe in About the role? Not in About the role. So fine. "On call coverage hours may change based on needs of the territory." appears in About the role and also maybe in Qualifications? Not exactly; Qualifications has "24×7 on-call service experience preferred." That's different. So keep. Now check for any other duplicated lines: "Ability to work independently, handle multiple priorities, and travel as required." appears in Requirements; also maybe in Qualifications? Not exactly. Now ensure we didn't include boilerplate like EEO etc. We removed. Now output