Traveling Field Service Engineer - Wisconsin / Chicago
for each section heading. Use - for lists. Use
for prose.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, navigation, etc. Keep substantive info.
We need sections only when posting has real specific content. Likely sections: About the role (description), Responsibilities, Requirements (maybe combine Required Experience & Qualifications, Additional Qualifications & Requirements, Skills & Experience), Skills (maybe separate), Benefits? Not given. Pay: we have Salary Range Information $24.00 - $38.40 USD Hourly. So we can include Pay section. Schedule: not given explicitly; maybe not include Schedule. Benefits: not given; maybe not include Benefits.
We must not create sections with filler like "commensurate with experience". So only include sections with actual content.
We need to preserve all substantive info: description paragraphs, responsibilities list, required experience, qualifications, skills, additional qualifications, etc.
We need to format as semantic HTML.
Let's extract content.
First paragraph: "We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description The Field Service Engineer 1 is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. Overnight travel is possible based on needs of the business. A valid driver’s license is required. On call coverage hours may change based on needs of the territory. Extended 80% overnight travel is required."
We can treat that as About the role.
Then "Responsibilities Of a Field Service Engineer 1" then list items.
We need to parse responsibilities list:
- Technical Support & Troubleshooting Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities. Respond to, evaluate, prioritize, and resolve work orders within service-level expectations. Diagnose and repair proprietary hardware and software components with full case ownership. Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed. Support government accounts requiring eligibility for a CAC (Common Access Card).
- Field Services & Preventive Maintenance Execute preventive maintenance programs to ensure system reliability and uptime. Perform installations, in-servicing, repairs, calibrations, and general technical support. Maintain accurate inventory of spare parts in accordance with company policy. Properly maintain company-issued assets including vehicle, tools, and equipment.
- Compliance, Documentation & Quality Follow service procedures including complaint handling and Medical Device Reporting. Ensure all service documentation meets regulatory and corporate requirements. Uphold company safety policies, quality expectations, and operational standards.
We can break each bullet as
- containing the sentences.
Then "Required Experience & Qualifications" list:
- 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
- Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities to include Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities and any other Local/State/Federal Facilities requiring Background Investigations, up to and including required identification badges for access to said facilities.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Excellent communication, customer service, and documentation abilities.
- Ability to work independently, handle multiple priorities, and travel as required.
Then "Skills & Experience" list (maybe duplicate but we keep):
- Remote and on-site technical support for automated dispensing systems.
- Work-order evaluation, prioritization, and resolution.
- Diagnosis and repair of hardware/software components.
- Preventive maintenance, installations, repairs, and calibrations.
- Inventory management and adherence to company policy.
- Professional customer communication and relationship development.
- Accurate service documentation including expenses and time tracking.
Then "Additional Qualifications & Requirements" list:
- Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
- 24×7 on-call service experience preferred.
- Medical or electromechanical device repair experience required.
- CompTIA A+ Certification or equivalent preferred.
- Mechanical aptitude with ability to disassemble/reassemble complex systems.
- Proficiency with Windows OS, networking, and diagnostic instruments.
- Ability to operate powered and manual hand tools.
- Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.
- Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
- Valid driver’s license and ability to meet company driving requirements.
- Daily car travel required, with occasional air travel and overnight stays.
Then "Why Join Us?" paragraph: "To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers."
We can treat that as maybe a section "Why Join Us?" but not in allowed headings list (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not limited to those? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely we should stick to those headings. "Why Join Us?" maybe not needed; could be part of About the role or omitted? It's substantive but not in list; maybe we can include as a paragraph under About the role.
Then EEO boilerplate etc removed.
Then "Required Skills Optional Skills Primary Work Location USA CA - San Diego Bldg A&B Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information $24.00 - $38.40 USD Hourly"
We need Pay section with that salary range. Also maybe mention work location? Not required.
We should not include "Required Skills Optional Skills Primary Work Location..." as heading; maybe incorporate into About the role? But it's metadata; we can drop as per instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can drop that line.
Thus final HTML: sections: About the role (
About the role
), Responsibilities (Responsibilities
), Requirements (Requirements
) maybe combine Required Experience & Qualifications and Additional Qualifications & Requirements? Could also have Qualifications and Skills separate. But instruction: prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements (including experience, qualifications, skills), Pay.
Let's combine Required Experience & Qualifications, Skills & Experience, Additional Qualifications & Requirements into a single Requirements section with lists.
We need to preserve all substantive info; we can split into sub-lists but still within same section.
We'll output:
About the role
... (the description paragraph)
Responsibilities
- Technical Support & Troubleshooting Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities. Respond to, evaluate, prioritize, and resolve work orders within service-level expectations. Diagnose and repair proprietary hardware and software components with full case ownership. Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed. Support government accounts requiring eligibility for a CAC (Common Access Card).
- Field Services & Preventive Maintenance Execute preventive maintenance programs to ensure system reliability and uptime. Perform installations, in-servicing, repairs, calibrations, and general technical support. Maintain accurate inventory of spare parts in accordance with company policy. Properly maintain company-issued assets including vehicle, tools, and equipment.
- Compliance, Documentation & Quality Follow service procedures including complaint handling and Medical Device Reporting. Ensure all service documentation meets regulatory and corporate requirements. Uphold company safety policies, quality expectations, and operational standards.
Requirements
- 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
- Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities to include Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities and any other Local/State/Federal Facilities requiring Background Investigations, up to and including required identification badges for access to said facilities.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Excellent communication, customer service, and documentation abilities.
- Ability to work independently, handle multiple priorities, and travel as required.
- Remote and on-site technical support for automated dispensing systems.
- Work-order evaluation, prioritization, and resolution.
- Diagnosis and repair of hardware/software components.
- Preventive maintenance, installations, repairs, and calibrations.
- Inventory management and adherence to company policy.
- Professional customer communication and relationship development.
- Accurate service documentation including expenses and time tracking.
- Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
- 24×7 on-call service experience preferred.
- Medical or electromechanical device repair experience required.
- CompTIA A+ Certification or equivalent preferred.
- Mechanical aptitude with ability to disassemble/reassemble complex systems.
- Proficiency with Windows OS, networking, and diagnostic instruments.
- Ability to operate powered and manual hand tools.
- Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.
- Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
- Valid driver’s license and ability to meet company driving requirements.
- Daily car travel required, with occasional air travel and overnight stays.
Pay
Salary Range Information $24.00 - $38.40 USD Hourly
We should
for prose. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, navigation, etc. Keep substantive info. We need sections only when posting has real specific content. Likely sections: About the role (description), Responsibilities, Requirements (maybe combine Required Experience & Qualifications, Additional Qualifications & Requirements, Skills & Experience), Skills (maybe separate), Benefits? Not given. Pay: we have Salary Range Information $24.00 - $38.40 USD Hourly. So we can include Pay section. Schedule: not given explicitly; maybe not include Schedule. Benefits: not given; maybe not include Benefits. We must not create sections with filler like "commensurate with experience". So only include sections with actual content. We need to preserve all substantive info: description paragraphs, responsibilities list, required experience, qualifications, skills, additional qualifications, etc. We need to format as semantic HTML. Let's extract content. First paragraph: "We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description The Field Service Engineer 1 is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. Overnight travel is possible based on needs of the business. A valid driver’s license is required. On call coverage hours may change based on needs of the territory. Extended 80% overnight travel is required." We can treat that as About the role. Then "Responsibilities Of a Field Service Engineer 1" then list items. We need to parse responsibilities list: - Technical Support & Troubleshooting Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities. Respond to, evaluate, prioritize, and resolve work orders within service-level expectations. Diagnose and repair proprietary hardware and software components with full case ownership. Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed. Support government accounts requiring eligibility for a CAC (Common Access Card). - Field Services & Preventive Maintenance Execute preventive maintenance programs to ensure system reliability and uptime. Perform installations, in-servicing, repairs, calibrations, and general technical support. Maintain accurate inventory of spare parts in accordance with company policy. Properly maintain company-issued assets including vehicle, tools, and equipment. - Compliance, Documentation & Quality Follow service procedures including complaint handling and Medical Device Reporting. Ensure all service documentation meets regulatory and corporate requirements. Uphold company safety policies, quality expectations, and operational standards. We can break each bullet as
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not limited to those? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely we should stick to those headings. "Why Join Us?" maybe not needed; could be part of About the role or omitted? It's substantive but not in list; maybe we can include as a paragraph under About the role.
Then EEO boilerplate etc removed.
Then "Required Skills Optional Skills Primary Work Location USA CA - San Diego Bldg A&B Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information $24.00 - $38.40 USD Hourly"
We need Pay section with that salary range. Also maybe mention work location? Not required.
We should not include "Required Skills Optional Skills Primary Work Location..." as heading; maybe incorporate into About the role? But it's metadata; we can drop as per instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can drop that line. Thus final HTML: sections: About the role (
About the role
), Responsibilities (Responsibilities
), Requirements (Requirements
) maybe combine Required Experience & Qualifications and Additional Qualifications & Requirements? Could also have Qualifications and Skills separate. But instruction: prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements (including experience, qualifications, skills), Pay. Let's combine Required Experience & Qualifications, Skills & Experience, Additional Qualifications & Requirements into a single Requirements section with lists. We need to preserve all substantive info; we can split into sub-lists but still within same section. We'll output:About the role
... (the description paragraph)
Responsibilities
- Technical Support & Troubleshooting Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities. Respond to, evaluate, prioritize, and resolve work orders within service-level expectations. Diagnose and repair proprietary hardware and software components with full case ownership. Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed. Support government accounts requiring eligibility for a CAC (Common Access Card).
- Field Services & Preventive Maintenance Execute preventive maintenance programs to ensure system reliability and uptime. Perform installations, in-servicing, repairs, calibrations, and general technical support. Maintain accurate inventory of spare parts in accordance with company policy. Properly maintain company-issued assets including vehicle, tools, and equipment.
- Compliance, Documentation & Quality Follow service procedures including complaint handling and Medical Device Reporting. Ensure all service documentation meets regulatory and corporate requirements. Uphold company safety policies, quality expectations, and operational standards.
Requirements
- 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
- Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities to include Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities and any other Local/State/Federal Facilities requiring Background Investigations, up to and including required identification badges for access to said facilities.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Excellent communication, customer service, and documentation abilities.
- Ability to work independently, handle multiple priorities, and travel as required.
- Remote and on-site technical support for automated dispensing systems.
- Work-order evaluation, prioritization, and resolution.
- Diagnosis and repair of hardware/software components.
- Preventive maintenance, installations, repairs, and calibrations.
- Inventory management and adherence to company policy.
- Professional customer communication and relationship development.
- Accurate service documentation including expenses and time tracking.
- Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
- 24×7 on-call service experience preferred.
- Medical or electromechanical device repair experience required.
- CompTIA A+ Certification or equivalent preferred.
- Mechanical aptitude with ability to disassemble/reassemble complex systems.
- Proficiency with Windows OS, networking, and diagnostic instruments.
- Ability to operate powered and manual hand tools.
- Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.
- Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
- Valid driver’s license and ability to meet company driving requirements.
- Daily car travel required, with occasional air travel and overnight stays.
Pay
Salary Range Information $24.00 - $38.40 USD Hourly
We should