Traveling Field IT Technician

About the Role

As a Traveling Field IT Technician, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. You will travel 50% of the time, overnight, to existing and new customer sites to handle onboardings, perform network documentation, toolset deployment, and network assessments. Responsibilities include installing or maintaining firewalls, switches, access points, and phone systems, as well as covering various territories and performing maintenance support on computer equipment, printers, and specialized KeyTrak equipment. You will also maintain an inventory of repair parts and documentation through our service tracking system.

Training

You will attend a paid 4-week training program in College Station, Texas. The training is primarily hands-on, focusing on familiarization with equipment and software used at customer sites, as well as company policies and procedures.

Requirements

• Valid driver’s license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to lift at least 50 pounds consistently
• One-year certificate from a college or technical school (preferred)
• Experience with ticketing systems, local exchange, and email/server migrations
• Strong knowledge of firewall configurations, Cisco, and networking
• Familiarity with imaging and VMware virtualization
• Knowledge of cabling and telco circuits
• Understanding of VoIP, VLANs, DNS, BSOD, and GPOs
• Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD
• Ability to travel to project sites regularly (up to 50% overnight travel)
• Experience updating project and technical documentation
• Must be able to attend a paid training class in Texas

Non-Technical Competencies

• Excellent interpersonal skills
• Ability to react well under pressure
• Attention to detail, prioritizing quality over quantity
• Demonstrates accuracy and thoroughness in all projects
• Strong documentation skills
• Deadline-driven mindset with multi-tasking expertise
• Innovative and creative problem-solving abilities
• Ability to work effectively in a team environment
• Ability to independently organize and prioritize work

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Health savings account
• 401(k) with up to 6% company matching
• Company vehicle for work purposes
• Paid holidays, vacation, and sick days