Traveler Support Specialist

About the role

Project Expedition is seeking a Traveler Support Specialist for hands-on work centered on customer resolution and the day-to-day demands of a tours-and-activities marketplace connecting travelers, travel advisors, tour operators, excursions, transfers, bookings, content, and partner support. This role focuses on traveler support specialized execution within the tours and activities marketplace, ensuring owners, evidence, and next actions are clearly visible.

Responsibilities

• Review, maintain, track, own, and coordinate the Traveler Support Specialist workflow at Project Expedition by documenting commitments, next actions, escalating complex cases with context, handling assigned customer requests, reviewing case history, and resolving routine issues within approved authority.
• Ensure dependable customer resolution through clean records, explicit ownership, timely escalation, and fewer downstream fixes, measured by traveler support specialized execution within the tours and activities marketplace.
• Leave customer resolution accurate, secure, traceable, and ready for the next authorized teammate.

Qualifications

• Use Travel Advisor Partner Support and Traveler Support Specialist Documentation confidently when carrying out traveler support specialized execution within the tours and activities marketplace.
• Apply CRM without losing track of exceptions, owners, or deadlines tied to traveler support specialized execution.
• Document customer communication decisions clearly enough that another teammate can follow the reasoning behind traveler support specialized execution.
• Use sound judgment around follow-up, especially when traveler support specialized execution requires escalation instead of assumption.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.