Traveler Support Center Specialist

This position is located in Lexington, Kentucky, within our Corporate Lodging Consultants division.

About the role

As a Travel Support Center Specialist, you will manage customer reservation requests via inbound and/or outbound calls, including new requests, modifications of existing requests, and check-in support. You will accurately enter information into our reservation system to ensure requests are input correctly to meet client needs. The role involves troubleshooting and resolving a variety of issues over the phone while working at a quick pace and inputting correct data. You will report directly to the call center supervisor and regularly collaborate with team leads.

Responsibilities

• Making outbound and taking inbound calls within department KPI goals
• Completing reservations within expected department KPI goals
• Entering reservation details accurately into the system
• Utilizing problem-solving skills over the phone to assist hotels and clients with issues
• Communicating issues effectively and professionally with all CLC Clients and Departments
• Utilizing proper grammar and appropriate speech to note client needs and issues
• Completing assigned duties on time
• Performing other duties as needed or assigned

Requirements

• High School Diploma or GED
• 6 months or more of call center experience preferred
• 1 year of customer service experience
• Problem-solving skills
• Excellent written and oral communication skills
• Proficient communication that includes telephone, verbal, and written skills
• Demonstrated ability to work in a team environment
• Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
• Ability to navigate through systems
• Ability to work in fast-paced, changing environments
• Demonstrates a high degree of initiative, responsibility, punctuality, persistence, and ownership

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes